What users are saying about
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134 Ratings
4 Ratings
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Score 9.3 out of 100

QuickBooks Online Advanced

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134 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Online Advanced

[QuickBooks Online Advanced] is well suited for any business operations and accounting functionality when the accounting is done by a non CPA. Our day to day accounting is done by an operations staff member and we only bring in the licensed CPAs for tax season and Quickbooks makes it really easy for anyone to pitch in on reporting and accounts receivable/payable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
QuickBooks Online Advanced
Product catalog & listings
Customer Focus
10.0
QuickBooks Online Advanced
Product management
Customer Focus
8.0
QuickBooks Online Advanced
Bulk product upload
Customer Focus
10.0
QuickBooks Online Advanced
Branding
Customer Focus
9.0
QuickBooks Online Advanced
Mobile storefront
Customer Focus
10.0
QuickBooks Online Advanced
Product variations
Customer Focus
10.0
QuickBooks Online Advanced
Website integration
Customer Focus
10.0
QuickBooks Online Advanced
Visual customization
Customer Focus
8.0
QuickBooks Online Advanced
CMS
Customer Focus
10.0
QuickBooks Online Advanced

Online Shopping Cart

Customer Focus
9.5
QuickBooks Online Advanced
Abandoned cart recovery
Customer Focus
9.0
QuickBooks Online Advanced
Checkout user experience
Customer Focus
10.0
QuickBooks Online Advanced

Online Payment System

Customer Focus
8.0
QuickBooks Online Advanced
eCommerce security
Customer Focus
8.0
QuickBooks Online Advanced

eCommerce Marketing

Customer Focus
9.7
QuickBooks Online Advanced
Promotions & discounts
Customer Focus
10.0
QuickBooks Online Advanced
Personalized recommendations
Customer Focus
9.0
QuickBooks Online Advanced
SEO
Customer Focus
10.0
QuickBooks Online Advanced

eCommerce Business Management

Customer Focus
9.2
QuickBooks Online Advanced
Multi-site management
Customer Focus
8.0
QuickBooks Online Advanced
Order processing
Customer Focus
10.0
QuickBooks Online Advanced
Inventory management
Customer Focus
10.0
QuickBooks Online Advanced
Shipping
Customer Focus
9.0
QuickBooks Online Advanced
Custom functionality
Customer Focus
9.0
QuickBooks Online Advanced

Customization

Customer Focus
QuickBooks Online Advanced
7.7
API for custom integration
Customer Focus
QuickBooks Online Advanced
7.8
Plug-ins
Customer Focus
QuickBooks Online Advanced
7.6

Security

Customer Focus
QuickBooks Online Advanced
8.3
Single sign-on capability
Customer Focus
QuickBooks Online Advanced
8.5
Role-based user permissions
Customer Focus
QuickBooks Online Advanced
8.0

Reporting & Analytics

Customer Focus
QuickBooks Online Advanced
8.1
Dashboards
Customer Focus
QuickBooks Online Advanced
7.8
Standard reports
Customer Focus
QuickBooks Online Advanced
8.3
Custom reports
Customer Focus
QuickBooks Online Advanced
8.1

General Ledger and Configurable Accounting

Customer Focus
QuickBooks Online Advanced
7.9
Accounts payable
Customer Focus
QuickBooks Online Advanced
8.3
Accounts receivable
Customer Focus
QuickBooks Online Advanced
8.4
Cash management
Customer Focus
QuickBooks Online Advanced
8.0
Bank reconciliation
Customer Focus
QuickBooks Online Advanced
8.3
Expense management
Customer Focus
QuickBooks Online Advanced
8.3
Time tracking
Customer Focus
QuickBooks Online Advanced
7.3
Multi-currency support
Customer Focus
QuickBooks Online Advanced
7.4
Multi-division support
Customer Focus
QuickBooks Online Advanced
7.4
Regulations compliance
Customer Focus
QuickBooks Online Advanced
7.7
Electronic tax filing
Customer Focus
QuickBooks Online Advanced
8.0
Self-service portal
Customer Focus
QuickBooks Online Advanced
8.0
Primary and Secondary Ledgers
Customer Focus
QuickBooks Online Advanced
7.6
Intercompany Accounting
Customer Focus
QuickBooks Online Advanced
7.5
Journals and Reconciliations
Customer Focus
QuickBooks Online Advanced
8.1
Enterprise Accounting
Customer Focus
QuickBooks Online Advanced
7.8
Configurable Accounting
Customer Focus
QuickBooks Online Advanced
8.0
Centralized Rules Framework
Customer Focus
QuickBooks Online Advanced
7.6
Standardized Processes
Customer Focus
QuickBooks Online Advanced
8.2

Inventory Management

Customer Focus
QuickBooks Online Advanced
7.4
Inventory tracking
Customer Focus
QuickBooks Online Advanced
7.4

Order Management

Customer Focus
QuickBooks Online Advanced
8.0
Pricing
Customer Focus
QuickBooks Online Advanced
8.0
Order entry
Customer Focus
QuickBooks Online Advanced
7.9
Credit card processing
Customer Focus
QuickBooks Online Advanced
8.1

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Online Advanced

  • Invoicing: QuickBooks makes it easy to invoice customers, with recurring transactions, copying invoices to create new ones, and statements available instantly to let customers know where they stand.
  • Merged Banking: I've hooked up my bank accounts and credit card to QuickBooks and every day (or more often if you'd like), I can categorize and match transactions to make reconciling effortless.
  • Reports: I use reports often so help me with my B&O taxes for multiple states.
Shelby Cooper | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Online Advanced

  • This is a very powerful program. Customer support must be top notch, and it is. Although I have talked to a few that seemed clueless--then I hang up and start over.
  • When I first started, 1 year ago, I created my own problems with no knowledge how to fix them. When calling customer support I just wanted them to take over and make everything right. I called almost daily. Agents were very patient and wanted to know if everything was corrected for fixed to may satisfaction.
  • There has to be easier access to online support, whether videos on youtube, or your own learning sessions. When a mistake is made, QuickBooks Online sometimes knows, and if a link was provided to a video or even a description, that would be great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Customer Focus

No score
No answers yet
No answers on this topic

QuickBooks Online Advanced

QuickBooks Online Advanced 9.1
Based on 1 answer
Great software. Good customer service. Good updates.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

QuickBooks Online Advanced

At this point, I'd say cost was a major factor in our decision. The features and connectivity of BQE to QuickBooks is really great, but it was more than we needed at this point. Training costs were very high for other similar products and we felt that a program shouldn't be cumbersome to use or it won't get used. So far, keeping up with data that we need to track in QuickBooks Online Advanced has been very manageable. We have a long way to go as we just started this year, but we are very happy with the features and progress made.
Jeff Prainito | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

QuickBooks Online Advanced

  • I cannot provide hard numbers but it has been easier for us to collect from customers using credit cards.
  • It has been easier to integrate Salesforce into QuickBooks and automations have been smooth ever since. Less time to create invoice[s] since everything is automated, we only need to match the payment that comes to our account.
  • It is easier for us to record transactions from bank feeds, less time, more tasks that can be done.
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

QuickBooks Online Advanced

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

QuickBooks Online Advanced Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
QuickBooks Online Advanced
8.5

Likelihood to Renew

Customer Focus
QuickBooks Online Advanced
9.1

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