Customer Focus vs. QuickBooks Online Advanced

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Focus
Score 9.6 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
QuickBooks Online Advanced
Score 8.0 out of 10
N/A
QuickBooks Online Advanced is a SaaS-based accounting software designed to scale with growing businesses. It includes the functionalities of QuickBooks Online, as well as more robust business analytics, customization, and resource management.N/A
Pricing
Customer FocusQuickBooks Online Advanced
Editions & Modules
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
No answers on this topic
Offerings
Pricing Offerings
Customer FocusQuickBooks Online Advanced
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$249 Site setup and trainingNo setup fee
Additional Details
More Pricing Information
Community Pulse
Customer FocusQuickBooks Online Advanced
Top Pros
Top Cons
Features
Customer FocusQuickBooks Online Advanced
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Customer Focus
9.2
1 Ratings
18% above category average
QuickBooks Online Advanced
-
Ratings
Product catalog & listings9.01 Ratings00 Ratings
Product management9.01 Ratings00 Ratings
Bulk product upload10.01 Ratings00 Ratings
Branding9.01 Ratings00 Ratings
Mobile storefront9.01 Ratings00 Ratings
Product variations9.01 Ratings00 Ratings
Website integration10.01 Ratings00 Ratings
Visual customization9.01 Ratings00 Ratings
CMS9.01 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Customer Focus
9.0
1 Ratings
17% above category average
QuickBooks Online Advanced
-
Ratings
Checkout user experience9.01 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Customer Focus
8.0
1 Ratings
7% above category average
QuickBooks Online Advanced
-
Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.01 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Customer Focus
9.0
1 Ratings
14% above category average
QuickBooks Online Advanced
-
Ratings
Shipping9.01 Ratings00 Ratings
Custom functionality9.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Online Advanced
8.6
90 Ratings
20% above category average
API for custom integration00 Ratings8.773 Ratings
Plug-ins00 Ratings8.578 Ratings
Security
Comparison of Security features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Online Advanced
8.3
160 Ratings
6% above category average
Single sign-on capability00 Ratings8.2143 Ratings
Role-based user permissions00 Ratings8.3156 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Online Advanced
8.6
173 Ratings
12% above category average
Dashboards00 Ratings8.7163 Ratings
Standard reports00 Ratings8.8172 Ratings
Custom reports00 Ratings8.2164 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Online Advanced
8.1
175 Ratings
9% above category average
Accounts payable00 Ratings8.7169 Ratings
Accounts receivable00 Ratings8.9164 Ratings
Cash management00 Ratings8.1145 Ratings
Bank reconciliation00 Ratings8.3167 Ratings
Expense management00 Ratings8.5154 Ratings
Time tracking00 Ratings8.188 Ratings
Multi-currency support00 Ratings7.644 Ratings
Multi-division support00 Ratings8.374 Ratings
Regulations compliance00 Ratings7.977 Ratings
Electronic tax filing00 Ratings8.997 Ratings
Self-service portal00 Ratings8.692 Ratings
Primary and Secondary Ledgers00 Ratings8.673 Ratings
Intercompany Accounting00 Ratings6.974 Ratings
Journals and Reconciliations00 Ratings8.5151 Ratings
Enterprise Accounting00 Ratings7.063 Ratings
Configurable Accounting00 Ratings8.581 Ratings
Centralized Rules Framework00 Ratings7.161 Ratings
Standardized Processes00 Ratings7.8115 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Online Advanced
8.1
70 Ratings
14% above category average
Inventory tracking00 Ratings8.170 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Customer Focus
-
Ratings
QuickBooks Online Advanced
8.9
118 Ratings
19% above category average
Pricing00 Ratings8.786 Ratings
Order entry00 Ratings8.879 Ratings
Credit card processing00 Ratings9.0103 Ratings
Best Alternatives
Customer FocusQuickBooks Online Advanced
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Accounting Seed
Accounting Seed
Score 8.3 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Oracle Fusion Cloud ERP
Oracle Fusion Cloud ERP
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer FocusQuickBooks Online Advanced
Likelihood to Recommend
9.0
(1 ratings)
8.9
(175 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(6 ratings)
Usability
-
(0 ratings)
9.4
(4 ratings)
Online Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
6.5
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Customer FocusQuickBooks Online Advanced
Likelihood to Recommend
Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Intuit
I gave this rating more from the standpoint that I enjoy using other bookkeeping platforms more than I enjoy QuickBooks Online Advanced. While QuickBooks Online Advanced is a solid platform that I have no issue working in, there are some areas that could be improved. The biggest of these areas is the overall design of the platform. I feel that when you first log in and are brought to the home screen, everything just looks cluttered.
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Pros
Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Intuit
  • It allows us to link to bank accounts in order to get up-to-date, real-time information, which is so important in today's lightning speed work world.
  • The "canned" reports are excellent and allow for extreme customization also. This makes them very helpful to both me and my clients.
  • The user interface for QuickBooks Online Advanced is easy to navigate and is intuitive for novices. The screens are well laid out and have cohesiveness on each screen to match tasks with others that match up well.
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Cons
Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Intuit
  • Proper advice in QuickBooks Online Pro for the usage if QuickBooks Online Advanced will be more efficient.
  • More features and space in the app for organization of the self-created workflows.
  • The stability of QuickBooks Online Advanced can still be better.
  • There are still file-size issues and limitations on transactions and attributes of transactions.
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Likelihood to Renew
Customer Focus, Inc.
No answers on this topic
Intuit
QuickBooks Online Advanced is not like any other accounting software. With how great the software is now, I would definitely renew QuickBooks Online Advanced
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Usability
Customer Focus, Inc.
No answers on this topic
Intuit
QuickBooks Online Advanced is great and effective. I use it for almost three months and it definitely does their job
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Online Training
Customer Focus, Inc.
No answers on this topic
Intuit
The online training was easy to follow and understand. The online training gave us the specific instructions to follow
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Implementation Rating
Customer Focus, Inc.
No answers on this topic
Intuit
Need to make an option for non-profit organizations
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Alternatives Considered
Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Intuit
I have not evaluated any yet. I have used QuickBooks since 2008 and I used Sage in the corporate environment before using QuickBooks. Honestly, I can't remember it because it was early 2000's. I thought about evaluating and looking because of the issues I've had with QuickBooks, but I haven't really investigated.
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Return on Investment
Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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Intuit
  • Positive - time and accuracy: Improved bank feeds with rules for automating categorization (expense account) of transactions.
  • Negative - time and efficiency: Very slow response in data entry such as estimates, purchase orders, invoices, sales receipts, bills & bill payment, and even check writing.
  • Negative - time and error correction: Payroll taxes and sales taxes remain in their own silos and are very difficult to correct OR wrong to correct with regular ledger and transaction entries.
  • Negative - time and reporting: Customer activity cannot be tracked using deposits or JE'd transactions. Reporting and research require the use of transaction forms such as invoices, sales receipts, payments, and credit memos. As an example, the transaction register for a customer can be sorted by various parameters. A default is "All" transactions but does not include all transactions -- you have to select "All plus deposits" and you will also not see checks. This is about the same for Vendor activity, where deposits (e.g. refunds) will not show in the vendor's activity register. A vendor credit memo is required, then the refund can be pushed against that credit balance. The credit memo will appear in the vendor register, but a deposit will not.
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