Customer Focus vs QuickBooks Online Advanced

• Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
• Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
• An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

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• Invoicing: QuickBooks makes it easy to invoice customers, with recurring transactions, copying invoices to create new ones, and statements available instantly to let customers know where they stand.
• Merged Banking: I've hooked up my bank accounts and credit card to QuickBooks and every day (or more often if you'd like), I can categorize and match transactions to make reconciling effortless.
• Reports: I use reports often so help me with my B&O taxes for multiple states.

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• Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
• The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.

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• This is a very powerful program. Customer support must be top notch, and it is. Although I have talked to a few that seemed clueless--then I hang up and start over.
• When I first started, 1 year ago, I created my own problems with no knowledge how to fix them. When calling customer support I just wanted them to take over and make everything right. I called almost daily. Agents were very patient and wanted to know if everything was corrected for fixed to may satisfaction.
• There has to be easier access to online support, whether videos on youtube, or your own learning sessions. When a mistake is made, QuickBooks Online sometimes knows, and if a link was provided to a video or even a description, that would be great.

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• Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
• Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
• Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.

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• I cannot provide hard numbers but it has been easier for us to collect from customers using credit cards.
• It has been easier to integrate Salesforce into QuickBooks and automations have been smooth ever since. Less time to create invoice[s] since everything is automated, we only need to match the payment that comes to our account.
• It is easier for us to record transactions from bank feeds, less time, more tasks that can be done.

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