TrustRadius

Customer Thermometer vs. Merchant e-Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Customer Thermometer
Score 6.1 out of 10
N/A
Customer Thermometer is a customer satisfaction survey customers can answer from their inbox, boasting leading response rates, from the company of the same name in Brighton.
$29
per month
Merchant e-Solutions
Score 6.8 out of 10
N/A
Merchant e-Solutions is a payment gateway software solution offered by Cielo.N/A
Pricing
Customer ThermometerMerchant e-Solutions
Editions & Modules
Runner (50 responses per month)
$29.00
per month
Jumper (200 responses per month)
$49.00
per month
Flyer (500 responses per month)
$99.00
per month
Mach 1 (1,000 responses per month)
$159.00
per month
No answers on this topic
Offerings
Pricing Offerings
Customer ThermometerMerchant e-Solutions
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Customer ThermometerMerchant e-Solutions
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Customer ThermometerMerchant e-Solutions
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Apple Pay
Apple Pay
Score 9.1 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 6.6 out of 10
Apple Pay
Apple Pay
Score 9.1 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Customer ThermometerMerchant e-Solutions
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Customer ThermometerMerchant e-Solutions
Likelihood to Recommend
Customer Thermometer
No answers on this topic
Cielo
They are a great solution for any company using NetSuite's ERP platform as it is a direct integration into the software platform. They are able to accept all major credit card providers and their rates seem to be in line with the industry. As a small business, we do not have an account rep which does leave us feeling unimportant.
Verified User
Anonymous
Read full review
Pros
Customer Thermometer
No answers on this topic
Cielo
  • Process credit card payments.
  • Collect money faster.
  • Integrated with our NetSuite ERP system.
Verified User
Anonymous
Read full review
Cons
Customer Thermometer
No answers on this topic
Cielo
  • User interface.
  • Account support for smaller businesses.
Verified User
Anonymous
Read full review
Support Rating
Customer Thermometer
No answers on this topic
Cielo
Perhaps they treat larger clients better, but we do not have an account rep and the only time we interact is when we have a problem or reach out to them.
Verified User
Anonymous
Read full review
Alternatives Considered
Customer Thermometer
No answers on this topic
Cielo
Much better rates and better to deal with.
Verified User
Anonymous
Read full review
Return on Investment
Customer Thermometer
No answers on this topic
Cielo
  • Reduced outstanding receivables.
Verified User
Anonymous
Read full review
ScreenShots