What users are saying about
19 Ratings
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Score 7.8 out of 100
5 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Planned is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

RegOnline by Cvent (Discontinued)

80%
6 Ratings
8.8

Planned

88%
3 Ratings

Support Rating

10.0

RegOnline by Cvent (Discontinued)

100%
2 Ratings

Planned

N/A
0 Ratings

Likelihood to Recommend

Cvent

RegOnline is a great tool for multi-track events. It is very user friendly and the software makes it easy to set up multiple tracks. It's even easy to check the progress of your event and make changes without impacting the registration process. The ability to collect data that can be taken back to the C-suite is also nice.
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Planned

Planned is well suited when you are stuck for ideas and require creative collaboration from a network of unique vendors.
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Pros

Cvent

  • RegOnline is able to handle credit card payments, cashing out once per month by sending a check to me (paid to the university) via mail. This was the main reason that we needed the site, and it is it's best feature.
  • Customizable options were added this year, and though a little confusing at first they have been great at adding additional details in headers on pages (on pages that I formerly was unable to provide additional instructions).
  • The registration system itself has been useful for managing registrants, and being able to easily update those who still chose to pay 'offline' via check or wire transfer (allowing me to still easily see all paid participants).
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Planned

  • Hands-on oversight of execution of a virtual event and client success management
  • Connecting event industry professionals with companies in need of their services
  • Highlighting services that an event industry professional or company offers
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Cons

Cvent

  • You can't easily access a registration unless you click on the edit pencil. It appears that the title of the event is linked but if you click on it you always get an error message. This appearance of being linked should be removed because it causes frustration. Same with the event number. It appears to be a link that can be opened but it goes to the same error message.
  • RegOnline did a big change about 18 months ago which wreaked havoc with registrations. A lot of functionality was lost and it took about a year for them to recover from that. At that time, our education and conferences department got so frustrated, we starting using another registration platform which was not a good experience either and then in early 2018 switched to Cvent.
  • It isn't easy to get in touch with support.
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Planned

  • The platform can use some tweaking (i.e.: when reserving hotels, adding guest rooms, including meeting rooms - instead of just spaces, which can be confusing when searching).
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Pricing Details

RegOnline by Cvent (Discontinued)

Starting Price

Editions & Modules

RegOnline by Cvent (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Planned

    Starting Price

    $3 per booking

    Editions & Modules

    Planned editions and modules pricing
    EditionModules
    Basic account3%1
    Enterprise account3%2

    Footnotes

    1. per booking
    2. per booking

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    With the basic account, any planner can sign in, browse the marketplace, contact suppliers and use all of Planned's features. We only charge at booking time: 3% of the total booking cost. Enterprise accounts have the same terms as basic accounts, but can also include SSO integrations and reporting, for a fixed implementation fee cost.

    Support Rating

    Cvent

    We've never had an issue they couldn't resolve in one phone call.
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    Planned

    No answers on this topic

    Alternatives Considered

    Cvent

    The Department also uses RegFox for training events as well as conferences. One of the main reasons they use RegFox is because of the price, it only charges $0.99 per registration whereas RegOnline charges $3.55 per registration. Because we are a state agency, that can make a big difference to our budget. That being said it is easier to build multi-track events in RegOnline.
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    Planned

    Planned is the only event planning software company we have worked with, and plan to work with. The team behind the platform is constantly innovating to enhance features and the overall experience for both vendors and users.
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    Return on Investment

    Cvent

    • Everyone has been incredibly happy being able to pay on credit card! Prior to RegOnline, our only payment options were by check, money order, or wire transfer. I personally had to deposit many, many more personal checks to the university on behalf of participants. So participants have been happy with the credit card option (it was requested by many every year until the switch to RegOnline), but it also has been very helpful at saving me time as well.
    • The negative impact has been that we had a free registration page set up prior to RegOnline, that we dropped fully. So while some participants still pay by check or wire transfer, we still must pay the 'per participant' fee even for participants not paying through RegOnline.
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    Planned

    • We were able to get repeat business from a new client brought to us by Planned
    • We were able to learn more about what types of virtual event services we'd like to grow as a business, as a result of working with Planned
    • We have not seen a financial ROI for our business yet because we have only worked with one client on the platform and it has been costly for us to accommodate this client
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