DataScience.com (discontinued) vs. Salesforce Desk

DataScience.com (discontinued)

Salesforce Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DataScience.com (discontinued)	Score 10.0 out of 10	N/A	DataScience.com was a data science collaboration platform with features that cater to data science, business, and IT teams. It was acquired by Oracle in 2018 and is no longer available.	N/A
Salesforce Desk	Score 7.4 out of 10	N/A	N/A	N/A

Pricing

DataScience.com (discontinued)

Salesforce Desk

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
DataScience.com (discontinued)	Salesforce Desk
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	DataScience.com (discontinued)	Salesforce Desk
Top Pros	Pro User interface Pro Easy user interface Pro Good documentation	No answers on this topic

Features

DataScience.com (discontinued)

Salesforce Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	DataScience.com (discontinued) - Ratings	Salesforce Desk 7.8 1 Ratings 1% below category average
Organize and prioritize service tickets	00 Ratings	8.01 Ratings
Expert directory	00 Ratings	8.01 Ratings
Subscription-based notifications	00 Ratings	8.01 Ratings
Ticket creation and submission	00 Ratings	9.01 Ratings
Ticket response	00 Ratings	6.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	DataScience.com (discontinued) - Ratings	Salesforce Desk 8.5 1 Ratings 9% above category average
External knowledge base	00 Ratings	9.01 Ratings
Internal knowledge base	00 Ratings	8.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	DataScience.com (discontinued) - Ratings	Salesforce Desk 7.5 1 Ratings 2% below category average
Customer portal	00 Ratings	7.01 Ratings
Social integration	00 Ratings	7.01 Ratings
Email support	00 Ratings	9.01 Ratings
Help Desk CRM integration	00 Ratings	7.01 Ratings

Best Alternatives
	DataScience.com (discontinued)	Salesforce Desk
Small Businesses	IBM SPSS Modeler Score 7.8 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Medium-sized Companies	Mathematica Score 8.2 out of 10	Agiloft Flexible Service Desk Suite Score 9.0 out of 10
Enterprises	IBM SPSS Modeler Score 7.8 out of 10	SAP Service Cloud Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DataScience.com (discontinued)	Salesforce Desk
Likelihood to Recommend	- (0 ratings)	8.0 (1 ratings)

User Testimonials
	DataScience.com (discontinued)	Salesforce Desk
Likelihood to Recommend	Discontinued Products No answers on this topic	Salesforce We sometimes encounter issues that cannot be resolved from our end and need urgent assistance from its support but it takes a while and asks us to send an email instead. I highly suggest having a dedicated support or account manager to address our issues in no time and provide quick resolutions. Incentivized Ronnel Pagayunan Information Technology Project Management Read full review
Pros	Discontinued Products No answers on this topic	Salesforce CRM Ticketing Communication Incentivized Ronnel Pagayunan Information Technology Project Management Read full review
Cons	Discontinued Products No answers on this topic	Salesforce Customer Support Live assistance Integration Incentivized Ronnel Pagayunan Information Technology Project Management Read full review
Alternatives Considered	Discontinued Products No answers on this topic	Salesforce Salesforce Desk is actually unique compared to others because when it comes to features, Salesforce Desk has a lot to offer. It's easy to navigate and the knowledge base is so informative that it gives you not just the article but is also very interactive and easy to understand so you can get a lot of answers online. Incentivized Ronnel Pagayunan Information Technology Project Management Read full review
Return on Investment	Discontinued Products No answers on this topic	Salesforce Turn around time Efficiency of answering tickets Live support assistance A lot of options for integrating different software Incentivized Ronnel Pagayunan Information Technology Project Management Read full review
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