Datto Autotask PSA vs. Serviceware Processes (helpLine)
Datto Autotask PSA vs. Serviceware Processes (helpLine)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Autotask PSA | N/A | Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017). | N/A | |
Serviceware Processes (helpLine) | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
Datto Autotask PSA | Serviceware Processes (helpLine) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Datto Autotask PSA | Serviceware Processes (helpLine) | |
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Top Pros |
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Top Cons |
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Datto Autotask PSA | Serviceware Processes (helpLine) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Datto Autotask PSA | Serviceware Processes (helpLine) | |
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Small Businesses | Atera Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Planview AdaptiveWork Score 6.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Planview AdaptiveWork Score 6.8 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Datto Autotask PSA | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | 7.6 (29 ratings) | 9.0 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.4 (4 ratings) | 9.0 (1 ratings) |
Datto Autotask PSA | Serviceware Processes (helpLine) | |
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Likelihood to Recommend | Kaseya | Serviceware |
Pros | Kaseya | Serviceware |
Cons | Kaseya | Serviceware |
Likelihood to Renew | Kaseya | Serviceware No answers on this topic |
Usability | Kaseya | Serviceware No answers on this topic |
Support Rating | Kaseya | Serviceware |
Alternatives Considered | Kaseya | Serviceware |
Return on Investment | Kaseya | Serviceware |
ScreenShots |