Deltek GovWin IQ vs. Oracle Sales

From a strategy and marketing perspective I get a ton of use out of Deltek. It is my go to tool for looking for relevant content as I help identify our strategy and sales pursuits. This tools gives good insight into future planning capabilities along with current opportunities and contracts that we should be considering. I could use more contacts in the federal space that are relevant to my business. I see a lot of non relevant but when it comes to the AEC area we need more focused point of contacts at federal sites

Incentivized

Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.

Incentivized

• Tracks Federal Agency solicitation activities, providing frequent updates and links to important websites and documents. This has allowed me to have one resource that truly saves me time in gathering important account info needed for planning and reporting!
• Webinars that provide budget and spending intel and actionable program information, both current and planned.
• Advanced training for professionals who have the desire to pull any type of contracting-related information across agencies. Users can go as deep into investigations as they need or desire.

Incentivized

• Easy to sell products[.]
• Build customers and make customer hub[.]
• Tracking the sales cycle from marketing to sell the product[.]
• Build Reports and Anayltics related to opportunities, leads, and service requests[.]
• Getting customers issues after and before selling[.]
• High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
• Restrict users using RBAC role based access[.]

Incentivized

• Better filtering of opportunities
• More timely notification of opportunities
• A comprehensive view of government entity profile including contacts, contracts, vendors, rfp's, etc.

Incentivized

• I would like to see more integration with other CRMs such as Salesforce.
• We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
• It be difficult navigating to accounts and drilling down into each specific customer to understand details.

Incentivized

Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.

Incentivized

Some of the more complex customer reports we have created are slow to run at times.

Incentivized

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.

Incentivized

Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.

Incentivized

If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.

Incentivized

Bloomberg does a better job with events in my sector. As far as ease of use, customer service I would go to Deltek GovWin IQ every time. I would like to see additional areas added that would increase my usage so I don't need to use multiple tools. Such as contacts and events

Incentivized

As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.

Incentivized

When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.

Incentivized

• For my business, Deltek GovWin IQ provides a 1-stop resource for IT-related information about my major accounts. This saves me a tremendous amount of time & effort researching my accounts, identifying potential partners, and searching for updates to the relevant solicitations to my business.

Incentivized

• We can very easily pull up a customer's order and provide any detail they need. The time this saves compared to manually tracking customer orders and accounts is incredible.
• Knowing exactly who is contacting customer service and what their orders status is before answering the calls makes the customer service reps job much easier than before.

Incentivized