Desk.com (discontinued) vs. Salesforce Desk
Desk.com (discontinued) vs. Salesforce Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Salesforce Desk | N/A | N/A | N/A |
Desk.com (discontinued) | Salesforce Desk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Salesforce Desk | |
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Top Pros | No answers on this topic | |
Top Cons |
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Desk.com (discontinued) | Salesforce Desk | ||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Desk.com (discontinued) | Salesforce Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Salesforce Desk | |
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Likelihood to Recommend | 8.2 (38 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Salesforce Desk | |
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Likelihood to Recommend | Discontinued Products | Salesforce |
Pros | Discontinued Products | Salesforce |
Cons | Discontinued Products | Salesforce |
Likelihood to Renew | Discontinued Products | Salesforce No answers on this topic |
Usability | Discontinued Products | Salesforce No answers on this topic |
Reliability and Availability | Discontinued Products | Salesforce No answers on this topic |
Performance | Discontinued Products | Salesforce No answers on this topic |
Support Rating | Discontinued Products | Salesforce No answers on this topic |
Implementation Rating | Discontinued Products | Salesforce No answers on this topic |
Alternatives Considered | Discontinued Products | Salesforce |
Return on Investment | Discontinued Products | Salesforce |
ScreenShots | Desk.com (discontinued) Screenshots |