Google Cloud Dialogflow vs. Intercom
Google Cloud Dialogflow vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Google Cloud Dialogflow | N/A | Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019. | N/A | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Google Cloud Dialogflow | Intercom | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Google Cloud Dialogflow | Intercom | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Google Cloud Dialogflow | Intercom | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Google Cloud Dialogflow | Intercom | |
---|---|---|
Small Businesses | IBM watsonx Assistant Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Dialogflow | Intercom | |
---|---|---|
Likelihood to Recommend | 8.7 (5 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | 8.9 (5 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 8.3 (5 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Google Cloud Dialogflow | Intercom | |
---|---|---|
Likelihood to Recommend | Google | Intercom |
Pros | Google | Intercom |
Cons | Google | Intercom |
Likelihood to Renew | Google No answers on this topic | Intercom |
Usability | Google | Intercom |
Reliability and Availability | Google No answers on this topic | Intercom |
Performance | Google No answers on this topic | Intercom |
Support Rating | Google | Intercom |
Online Training | Google No answers on this topic | Intercom |
Implementation Rating | Google No answers on this topic | Intercom |
Alternatives Considered | Google No answers on this topic | Intercom |
Return on Investment | Google | Intercom |
ScreenShots | Intercom Screenshots |