Chose Khoros Care
The user interface was much more personable, and we found we had overall less issues with the program itself.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dialpad Ai Contact Center | N/A | Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history. | N/A | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Dialpad Ai Contact Center | Khoros Care | |
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Considered Both Products | Dialpad Ai Contact Center No answer on this topic | Khoros Care |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Dialpad Ai Contact Center | Khoros Care | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dialpad Ai Contact Center | Khoros Care | |
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Likelihood to Recommend | 8.3 (21 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | 9.2 (2 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Dialpad Ai Contact Center | Khoros Care | |
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Likelihood to Recommend | Dialpad | Khoros (Formerly Spredfast + Lithium) |
Pros | Dialpad | Khoros (Formerly Spredfast + Lithium) |
Cons | Dialpad | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Dialpad | Khoros (Formerly Spredfast + Lithium) |
Usability | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Dialpad | Khoros (Formerly Spredfast + Lithium) |
Scalability | Dialpad No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Dialpad | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |