What users are saying about
2 Ratings
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Top Rated
209 Ratings
2 Ratings
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Score 9.7 out of 100

Pipedrive

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Top Rated
209 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

DirectLync

Girls PACT receives regular compliments on its website! The audience for our website is potential donors. DirectLync nailed it! The design is clean, modern, professional, user friendly, intuitive and really represents our brand. They gave us some great coaching and guidance as we were creating and preparing content. It was a really fun project!
Michelle Shegda | TrustRadius Reviewer

Pipedrive

Pipedrive is well suited for small to mid-size companies that are in need of an inexpensive customer relationship management tool. If users within an entity are struggling to keep up communication between their organization and an outside (or internal) entity, the tool offers a great amount of easily accessed visibility. I've been told that some of the more robust platforms would better suit larger companies. For example, a large marketing firm might be better off with one of Pipedrive's more robust competitors. That said, my team and myself have been extremely satisfied with Pipedrive.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

DirectLync
8.5
Pipedrive
Email deliverability reporting
DirectLync
8.0
Pipedrive
List management
DirectLync
9.0
Pipedrive

Sales Force Automation

DirectLync
Pipedrive
6.3
Customer data management / contact management
DirectLync
Pipedrive
6.5
Workflow management
DirectLync
Pipedrive
7.8
Territory management
DirectLync
Pipedrive
6.6
Opportunity management
DirectLync
Pipedrive
8.6
Integration with email client (e.g., Outlook or Gmail)
DirectLync
Pipedrive
7.9
Contract management
DirectLync
Pipedrive
3.0
Quote & order management
DirectLync
Pipedrive
5.1
Interaction tracking
DirectLync
Pipedrive
7.1
Channel / partner relationship management
DirectLync
Pipedrive
4.3

Customer Service & Support

DirectLync
Pipedrive
2.9
Case management
DirectLync
Pipedrive
4.7
Call center management
DirectLync
Pipedrive
1.1
Help desk management
DirectLync
Pipedrive
3.1

Marketing Automation

DirectLync
Pipedrive
8.2
Lead management
DirectLync
Pipedrive
7.7
Email marketing
DirectLync
Pipedrive
8.7

CRM Project Management

DirectLync
Pipedrive
6.3
Task management
DirectLync
Pipedrive
8.0
Billing and invoicing management
DirectLync
Pipedrive
4.1
Reporting
DirectLync
Pipedrive
6.9

CRM Reporting & Analytics

DirectLync
Pipedrive
5.0
Forecasting
DirectLync
Pipedrive
5.1
Pipeline visualization
DirectLync
Pipedrive
8.1
Customizable reports
DirectLync
Pipedrive
1.7

Customization

DirectLync
Pipedrive
6.1
Custom fields
DirectLync
Pipedrive
8.3
Custom objects
DirectLync
Pipedrive
7.7
Scripting environment
DirectLync
Pipedrive
1.0
API for custom integration
DirectLync
Pipedrive
7.5

Security

DirectLync
Pipedrive
7.2
Single sign-on capability
DirectLync
Pipedrive
6.1
Role-based user permissions
DirectLync
Pipedrive
8.3

Social CRM

DirectLync
Pipedrive
1.1
Social data
DirectLync
Pipedrive
1.1
Social engagement
DirectLync
Pipedrive
1.1

Integrations with 3rd-party Software

DirectLync
Pipedrive
3.6
Marketing automation
DirectLync
Pipedrive
3.6
Compensation management
DirectLync
Pipedrive
3.5

Platform

DirectLync
Pipedrive
8.1
Mobile access
DirectLync
Pipedrive
8.1

Pros

DirectLync

  • DirectLync is knowledgeable in their field, which saves us time (and money).
  • They have a creative team onsite to answer questions promptly.
  • Regularly updating products and services to better serve its customers.
Michelle Shegda | TrustRadius Reviewer

Pipedrive

  • Visibility: I can know in one view, at any given time exactly where every opportunity is, why it's there or why/where it may be stuck.
  • Priorities: 'Closest to the close', 'older is colder' are spot-on truisms. In a world of competing priorities, for both you and the customer, choices are made, more often because the solution is a perfect match AND, the sales team follows up in an intelligent & respectfully, timely manner. (not just when it's month-end. So this Actions Today or Overdue visual reminders are what moves opportunities to closure, and create repeat and referral revenues too.
  • Call Center features: great customer support is a key differentiator these days. Customers value knowing they can reach anyone they call in customer support without having to go through their entire account history, only to be transferred to someone else, and start all over. CS can immediately see and understand the why and the where of each customer, in an easy to comprehend visual display - get up-to-speed quickly and answer their query well-informed.
  • Insights: Every customer action/interaction is recorded, providing tremendous insights into purchase (or non-purchase) patterns. That real-time analytics can accelerate sales and potentially drive new market or new product development opportunities.
  • Mobile: Salespeople are mobile. Having full access to Pipedrive on any mobile device lets salespeople do what they do best: listen to what customers are asking for, follow-up and get things done. It makes them want to use the tool, rather than avoid it.
Jackie Bassett | TrustRadius Reviewer

Cons

DirectLync

  • Girls PACT is located in Los Angeles. Newsletters are scheduled for PST, yet distributed on EST. It’s an odd glitch and may be a user error.
Michelle Shegda | TrustRadius Reviewer

Pipedrive

  • Personally, I would like for their reporting functionality to be a little more robust and easier to use. It looks like they are improving it on a regular basis, but with out using some other data visualization or business intelligence tools, it can be tough to get granular data. For us, not even close to a deal breaker.
  • I would like to see them expand their telephony integrations to include more providers. Specifically DIalpad (hint-hint) - however, since our company doesn't have a call center sales operation maybe this is just me being too picky.
  • I would like for them to an easier to use goal setting and daily activity counter type feature. For example I want to see quickly that each day I need to call 25 leads, set 5 appointments, hold X number of demos etc.
Justin Angelson, Digital and AI Solution Expert | TrustRadius Reviewer

Likelihood to Renew

DirectLync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

DirectLync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 10.0
Based on 2 answers
Pipedrive is an amazingly excellent CRM and I definitely recommend that all sales people use it. It is extremely versatile both in its day to day use as well as reporting. It has helped me gather insight into the overall progress of certain pipelines in my business. It has been worth every cent spent
Nick Thomson | TrustRadius Reviewer

Support Rating

DirectLync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Excellent support but had one issue that I was told was not an issue by later discovered to be a bug.
Ed Juline | TrustRadius Reviewer

Implementation Rating

DirectLync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

DirectLync

No answers on this topic

Pipedrive

  • Convenient user interface for our staff to work with.
  • Easy to train the Sales staff for the sales manager.
  • Better pricing and features when compared to other alternatives.
  • Dedicated to sales management, not mixed up, and no confusion.
  • Great automation & integration. It was easy for our Technical Team to do Slack integration.
Gamidu Wickramaarachchi | TrustRadius Reviewer

Return on Investment

DirectLync

  • DirectLync has saved our marketing budget thousands of dollars! They have been so generous supporting the marketing needs of Girls PACT, a nonprofit organization.
Michelle Shegda | TrustRadius Reviewer

Pipedrive

  • Keeping everything organized has been a huge plus
  • By having organized records, different sales reps can take over opportunities easily
  • As other CRMs came on the market, I feel like Pipedrive is falling behind on their feature set, making it have a worse ROI over time
Stephen Steinberg | TrustRadius Reviewer

Screenshots

Pricing Details

DirectLync

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DirectLync Editions & Modules

Edition
Basic$201
Essential$991
Pro$2491
Premium$5991
  1. Month
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

DirectLync
10.0
Pipedrive
8.1

Likelihood to Renew

DirectLync
Pipedrive
8.2

Usability

DirectLync
Pipedrive
10.0

Reliability and Availability

DirectLync
Pipedrive
8.2

Support Rating

DirectLync
Pipedrive
8.2

Implementation Rating

DirectLync
Pipedrive
8.2

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