What users are saying about
1 Rating
4 Ratings
1 Rating
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Score 9 out of 100
4 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Document360

Document360 is used for improving customer service relationships by creating simple Frequently Asked Questions (FAQs).This platform is also used as a discussion platform for different departments to access customer queries. Document360 helps us to solve customer queries and [document] solutions that can be accessed by the various departments. At the same time the existing language change is very hard.
Amal Jayakumar | TrustRadius Reviewer

PolicyTech

It has greatly simplified our policy and procedure management process and eliminated the need for manual tracking and logging of changes to meet regulatory requirements. Well suited to manage documents of all types and provide documentation of edits, updates, and review. Not well suited to publish editable PDF forms for staff to utilize.
Stephanie Collum | TrustRadius Reviewer

Pros

Document360

  • We can create a discussion platform.
  • Post articles.
  • Advanced search for articles.
Amal Jayakumar | TrustRadius Reviewer

PolicyTech

  • Organization- Ability to organize the software according to your structure which enables staff to locate the documents that essential to the success of the individual and the organization. As a new healthcare worker you can readily find out how to complete patient care and have a quick reference for those low volume, high risk events
  • Accessibility- In the past we used 4 different software programs across our organization. PolicyTech has everyone across 8 states reading the same document, without fear of a region having the wrong version. All is the same no matter where you work.
  • Collaboration and Sharing- As a large organization, you can now see other's policies and determine if you need a policy on the topic or if we should have an Enterprise policy on the topic so everyone is standardized and following the same proven policy.
Kathleen Mackeprang | TrustRadius Reviewer

Cons

Document360

  • AI function needs to be improved.
  • Software subscription is costly.
  • Other language support is lacking.
Amal Jayakumar | TrustRadius Reviewer

PolicyTech

  • The multiple steps to add users and assign roles in the system could be simplified
  • The ability to be utilized with all browsers would assist in decreasing user issues and troubleshooting
  • The ability to write ad hoc reports to meet the agency needs would be great.
Stephanie Collum | TrustRadius Reviewer

Alternatives Considered

Document360

No answers on this topic

PolicyTech

PolicyManager didn't have the custom features that we needed for PolicyTech. Compliance 360 provided a similar platform but for a much higher price tag.
Kathleen Mackeprang | TrustRadius Reviewer

Return on Investment

Document360

  • Can create documents.
  • Can publish articles.
  • Can edit articles.
Amal Jayakumar | TrustRadius Reviewer

PolicyTech

  • We've been able to decrease the staff time and travel expense to review documents via committee
  • The staff has access to the most up to date version of policies, procedures, and forms. It has decreased the utilization of dated forms.
  • We've been able to expedite the policy, procedure and document review for onsite accreditation visits and the ability to provide online access to regulatory bodies/oversight agencies has simplified audit/review/corrective action immensely.
Stephanie Collum | TrustRadius Reviewer

Pricing Details

Document360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PolicyTech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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