Emplifi Service Cloud vs. Medallia
Emplifi Service Cloud vs. Medallia
Product | Rating | Most Used By | Product Summary | Starting Price |
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Emplifi Service Cloud | N/A | Emplifi Service Cloud (formerly Astute Agent) is a customer service cloud, designed to help customers get fast answers and minimize repetitive tasks for agents. With Emplifi’s chatbot and email automation solutions, users can deliver more convenient and effective CX at scale without sacrificing the personal touch. | N/A | |
Medallia | N/A | Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time. | N/A |
Emplifi Service Cloud | Medallia | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Emplifi Service Cloud | Medallia | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Emplifi Service Cloud | Medallia | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Emplifi Service Cloud | Medallia | |
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Likelihood to Recommend | - (0 ratings) | 9.2 (21 ratings) |
Usability | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 7.0 (2 ratings) |
Emplifi Service Cloud | Medallia | |
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Likelihood to Recommend | Emplifi Inc No answers on this topic | Medallia |
Pros | Emplifi Inc No answers on this topic | Medallia |
Cons | Emplifi Inc No answers on this topic | Medallia |
Usability | Emplifi Inc No answers on this topic | Medallia |
Support Rating | Emplifi Inc No answers on this topic | Medallia |
Alternatives Considered | Emplifi Inc No answers on this topic | Medallia |
Return on Investment | Emplifi Inc No answers on this topic | Medallia |
ScreenShots | Emplifi Service Cloud Screenshots | Medallia Screenshots |