Likelihood to Recommend Emplifi's support and commercial teams are always available and ready to give support. Emplifi is also open to test new use cases, even though they are beyond contractual terms. That is amazing. They need to work on the processes to guarantee a streamlined integration with customers' technology, offering more options to those willing to develop in-house their solutions, and to keep an accurate reporting on time.
Read full review If your brand has a good amount of steady social content, and you like to show it on your site along with shoppable links at the catalog and also at the product level, Olapic is an easy to use utiilty and also allows you to render your Instagram feed shoppable. In our case, we had a very active social presence but did not leverage it directly for the customers to shop from it, so Olapic filled that need.
Read full review Pros The UGC platform is intuitive and easy to use The UGC platform offers multiple methods for obtaining content The UGC platform makes it easy to implement galleries in emails Read full review With Olapic, you can tag UGC and point out which of your products are in the photo, informing other consumers how your products can be used. Olapic offers many out-of-the-box widgets for bringing the tool on to your website with minimal coding necessary. Olapic makes it easy for consumers visiting your website to upload their own images and share their experiences with your products. Read full review Cons The Pixlee Integration needs a lot of work in my opinion. Influencer/Creator reporting The app is not very user friendly in my opinion. Options to get push notifications/texts if a post does not go live when expected (I'm not always checking my work email on the weekends) Read full review It's a niche solution. If you're looking for niche, it's great. But if you're looking for an enterprise tool connected to many different systems and data solutions, it might not be for you. The revenue analytics are not very reliable. Price. This seems like it would be a great solution for medium size businesses, but the price is not feasible for the product. Read full review Usability We found the UGC component of Emplifi to be relatively intuitive and easy for new users to adopt, resulting in increased usage and efficient time spent on the platform. Increased adoption impacted our overall marketing programs because we are able to find better/more images and use them to support our messages and campaigns.
Read full review Alternatives Considered We selected Live Advisor Go In Store because at that moment, it was complete and more useful. However now our brands are looking for something different, something that will help the Live Advisor to make things better and easier. We are looking for solutions more into 1 to 1 chat and AI and customer care. We expect to have new technologies that give more personalized experiences to our customers while also helping our live advisors to sell more without interrupting their work in the stores.
Read full review We have not used many competitors, but we stick with Olapic because of the capabilities that it offers. We don't use much of the reporting functionality, but it is a great tool to allow for collaboration between team members. It also allows us options when it comes to sharing content on the website, as it has gallary-style plug ins to display UGC.
Read full review Return on Investment Live stream even if we have it included, we are not using it which is very sad, this is because our business does not have the time to create new content and we are not getting inspiration nor ideas Live advisor is great to get more users and more traffic however in terms of CR and ROI is very low. We are considering not having it because it is giving more work to our in-store assistants and is not returning any investment. Read full review In general, we are seeing customers react to the content and use the links for shopping on our site. Their analytics is perhaps more optimistic than I believe, but content is king, and customers like to see more images of the product in more sizes and situations We are starting to make custom brand pages and landing pages for advertising campaigns, and it's always great to add believable UGC to those pages to showcase a brand's style and general feel. Tracking our social content is a good way to get a more generalized feel of how the brand is tracking, and who is creating content regarding our brand, so that is a beneficial side effect of constantly monitoring our tags. Read full review ScreenShots Emplifi Social Commerce Cloud Screenshots