What users are saying about
52 Ratings
52 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

eTapestry

eTapestry is well suited to very large orgs which have money to spend and don't mind wasting some money on people who don't open emails, etc. It is less appropriate for smaller scale organizations, I think, since they usually have less money and won't necessarily be using the fundraising functionality very much
Anonymous | TrustRadius Reviewer

Pros

eTapestry

  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
Wendy Targus | TrustRadius Reviewer

Cons

eTapestry

  • It would be extremely helpful if eTapestry allowed for multiple "sticky notes" to be added to account records. If there is a way, I'm currently not aware. We have different colored sticky notes for different types of notes and sometimes more than one sticky note applies.
  • eTapestry integrates with Constant Contact, but it would be great if there were a module within eTapestry that allowed the user to creative attractive enewsletters/eblasts, from within eTapestry instead of needing yet another platform.
Amber Berkey | TrustRadius Reviewer

Likelihood to Renew

eTapestry

eTapestry 8.0
Based on 16 answers
Due to all of the things described in this review, we just decided not to renew eTapestry. Users were rebelling, which led to duplicative records and mass emails that go to the same people twice. It became a real problem for us in terms of staff satisfaction with the tools available to them and in terms of maintaining good database hygiene. We couldn't afford to stay because of these factors
Brooke Hunter | TrustRadius Reviewer

Usability

eTapestry

eTapestry 8.9
Based on 4 answers
Was not a great fit for the organization.
Anonymous | TrustRadius Reviewer

Reliability and Availability

eTapestry

eTapestry 7.8
Based on 2 answers
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
Glenna Harkins | TrustRadius Reviewer

Performance

eTapestry

eTapestry 6.0
Based on 1 answer
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
Anonymous | TrustRadius Reviewer

Support Rating

eTapestry

eTapestry 8.0
Based on 6 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
Anonymous | TrustRadius Reviewer

In-Person Training

eTapestry

eTapestry 8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
Anonymous | TrustRadius Reviewer

Online Training

eTapestry

eTapestry 8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
Anonymous | TrustRadius Reviewer

Implementation Rating

eTapestry

eTapestry 8.0
Based on 1 answer
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

eTapestry

Ages ago I built several donor databases in Access. I've been a system and data administrator (among other things) for many years, but have never worked with a competitive product. I inherited my eTapestry system when I joined the organization and spent five years working with it.
Anonymous | TrustRadius Reviewer

Scalability

eTapestry

eTapestry 1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
Anonymous | TrustRadius Reviewer

Return on Investment

eTapestry

  • I haven't had an experience yet with an organization that felt their needs were being met by eTapestry, so that's a tough question for me. Then again, nonprofits come to us when they have some kind of problem to solve, so we're not hearing from the people who adore it.
Anna Hazel Crotty | TrustRadius Reviewer

Pricing Details

eTapestry

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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