TrustRadius

Exceed.ai by Genesys vs. Laxis

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Exceed.ai by Genesys
Score 8.4 out of 10
N/A
Exceed.ai is an AI sales assistant and chatbot featuring dynamic lead nurturance and lead qualification process support, meeting scheduling, two-way conversation via chat, and other features.N/A
Laxis
Score 7.0 out of 10
N/A
Laxis is an intelligent virtual assistant that takes notes, allowing users to focus, by capturing conversations intelligently to make meetings more productive and enjoyable. Simple transcription and personalized templates help Laxis to extract insights, action items, and key quotes from (and across) meetings. Laxis integrates with various video-conferencing solutions to increase meeting effectiveness.
$0
Pricing
Exceed.ai by GenesysLaxis
Editions & Modules
No answers on this topic
Basic
$0
per month 300 free transaction minutes per month
Premium
$15.99
per month 2000 transcription minutes per month
Business
$29.99
per month 5000 transcription minutes per month
Enterprise
Custom
Offerings
Pricing Offerings
Exceed.ai by GenesysLaxis
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
Community Pulse
Exceed.ai by GenesysLaxis
Top Pros

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Top Cons

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Best Alternatives
Exceed.ai by GenesysLaxis
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Score 10.0 out of 10
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Enterprises
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Score 10.0 out of 10
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User Ratings
Exceed.ai by GenesysLaxis
Likelihood to Recommend
8.5
(15 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Exceed.ai by GenesysLaxis
Likelihood to Recommend
Genesys
Exceed.ai is helpful when a business wants to offer a 24/7 live service without live-staffing during that time, allowing the live staff to only focus on the pre-qualified leads (pre-qualified through Exceed's service). For example, if we can only assist a group of qualified customers who meet specific conditions, allowing Exceed to pre-qualify them may mean that 50% are qualified and 50% are not qualified, allowing our live sales agents to focus on the 50% who have already been qualified.
Verified User
Anonymous
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Laxis, Inc.
No answers on this topic
Pros
Genesys
  • Their customer team is also extremely helpful and willing to put extra time in order to ensure the platform works for your organization.
  • Exceed.ai automatically updates your CRM and marketing automation platform with the latest lead status.
  • It can be deployed in Cloud, SaaS, Web-based.
AJ
Abhishek Jain
Programmer Analyst
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Laxis, Inc.
No answers on this topic
Cons
Genesys
  • Though customisable, it is not the most intuitive and can take a while to setup appropriately for your organisation
  • It can be slow to pull in new inputs and it is difficult to integrate into other systems such as CRMs
  • A bit pricey compared to other options
Verified User
Anonymous
Read full review
Laxis, Inc.
No answers on this topic
Support Rating
Genesys
During the initial setup and onboarding, we had a white-glove approach from the Exceed Customer Success team: weekly touchpoints to review and evaluate progress towards our stated objectives. Outside of our regular catch-ups, should any questions or issues arise, Exceed has a chat function that always seems to be staffed. The average response times to questions was 10-20 minutes.
Verified User
Anonymous
Read full review
Laxis, Inc.
No answers on this topic
Alternatives Considered
Genesys
Our biggest issue with Pipedrive was during the implementation process. We quickly found their programming to be not that good, so we decided to switch to Exceed.ai It is an intelligent virtual assistant tool that can help you with your daily activities. Whether it is scheduling meetings, sending emails, or reminders, we are always at your service.
Deepak Kumar | TrustRadius Reviewer
Deepak Kumar
Senior Developer
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Laxis, Inc.
No answers on this topic
Return on Investment
Genesys
  • There is a significant benefit to using a service/virtual assistance to answer and qualify customers versus life staffing agents.
  • There is another benefit to cost savings by allowing our teams to automatically be scheduled to calendar invites with approved/qualified customers only.
Verified User
Anonymous
Read full review
Laxis, Inc.
No answers on this topic
ScreenShots