Likelihood to Recommend FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
Read full review Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
Read full review Pros Integration with other licensing platforms. Multiple forms of electronic payment accepted. Easy, effective and nice UI for the final user. Read full review They are reliable. I can count on everything going smoothly with transactions. They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees. They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues. Read full review Cons FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one. Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time. Read full review It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that. The ability to be able to offer discounted rates at a smaller threshold would be nice. Read full review Likelihood to Renew Stripe is the leader in the industry when it comes to any type of industry. All that is needed is a plan and then implementing that plan either with a developer, or through the help of Stripe's customer service team to assist in getting you setup. The ease of use time it takes to get up and running is second to none
Read full review Usability Best in class for usability. There's nothing close when it comes to how easy it is to use. Their knowledge base is great too if you get confused
Read full review Support Rating Stripe's support is nearly perfect – great attention to detail, fast response times, and a willingness to really dig into issues and get to the bottom of them. In the five years we've been using Stripe, the only negative thing I can say about their customer support is that it seems like there has been a slight shift to less technical front-line support agents, which means it's more likely your issue will have to be escalated before you get more information. This, however, has happened as Stripe rolled out more real-time support features like call and chat, and that really isn't workable if you're escalating everything right off the bat. It's absolutely an acceptable trade-off.
Read full review Implementation Rating It took less than an hour to have everything setup and running
Read full review Alternatives Considered I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.
Read full review We found that Stripe was much easier to have integrated with our site, as well as easier on the users when it comes to inputting payments. On our end, the dashboard and reporting are very easy to utilize and make it very easy to understand how our business is doing.
Read full review Return on Investment With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now. Read full review It makes getting money from your clients really easy It gives your clients the guarantee that their payment information is totally secure and confidentially used and kept It is very easy to integrate with online assets of the company In a couple of occasions, some companies have wanted me to use Stripe for them to pay me, and I have had a couple of hiccups. This was more related to the way that these companies set up the Stripe integration of my account to their platform. In both cases, the integration has not been possible and to this date, I still do not know why with exactitude. As I said before, the commissions kept by Stripe could be lower, and shared with the CC companies, rather than having us clients pay for all of o it. Read full review ScreenShots