Sharpen Contact Center Platform vs. Twilio
Sharpen Contact Center Platform vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Sharpen Contact Center Platform | Twilio | |||||||||||||||
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Sharpen Contact Center Platform | Twilio | |
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Sharpen Contact Center Platform | Twilio | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sharpen Contact Center Platform | Twilio | |
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Likelihood to Recommend | - (0 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Sharpen Contact Center Platform | Twilio | |
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Likelihood to Recommend | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Pros | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Cons | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Likelihood to Renew | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Usability | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Performance | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Support Rating | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Implementation Rating | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Alternatives Considered | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Contract Terms and Pricing Model | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
Return on Investment | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic | Twilio |
ScreenShots | Twilio Screenshots |