FieldService360 vs. ServiceNow Customer Service Management
FieldService360 vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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FieldService360 | N/A | FieldService360 is cloud-based field service solution. It gives companies full control over every aspect of the service cycle, from initial call to eventual completion. FieldService360 includes robust capabilities for technician management, dispatching, contract management, invoicing, inventory control, warranty management, and payment. It also offers optional real-time Google Maps integration. One of the unique features included in the software is the 360 degree feature, which gives users a… | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
FieldService360 | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
FieldService360 | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FieldService360 | ServiceNow Customer Service Management | |
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Small Businesses | Kickserv Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FieldService360 | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
FieldService360 | ServiceNow Customer Service Management | |
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Likelihood to Recommend | BiznusSoft No answers on this topic | ServiceNow |
Pros | BiznusSoft No answers on this topic | ServiceNow |
Cons | BiznusSoft No answers on this topic | ServiceNow |
Usability | BiznusSoft No answers on this topic | ServiceNow |
Support Rating | BiznusSoft No answers on this topic | ServiceNow |
Alternatives Considered | BiznusSoft No answers on this topic | ServiceNow |
Return on Investment | BiznusSoft No answers on this topic | ServiceNow |
ScreenShots | FieldService360 Screenshots |