Firstup (Dynamic Signal + SocialChorus) vs. Work.com

Firstup is a well-suited solution for companies that would like to spread brand awareness and get employees to be their number one ambassadors. Employees like to share/brag about the company they work for so why not use them as a driving force in spreading brand awareness!

Incentivized

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

• Intuitive, easy-to-use templates for posts, newsletters and email notifications.
• Consistent upgrades and innovation that keeps the tool current with other apps.
• Flexibility on how users can use the tool (i.e. comments, sharing photos, etc.) This decision is left to each organization, individually.

• Good interface
• Simple and concise
• User-friendly

Incentivized

• We'd love to see a calendar added that would show key upcoming dates.
• It would be awesome if the Message feature had a drop-down directory you could scroll through vs. requiring you to type a few letters before the potential names came up.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

I can't really answer this as the platform was already in place when I took my current role.

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

• We look at the earned media revenue tool that Firstup has, and we have earned media of over $4000 most months. Amazing!
• We have been recognized by peers, clients, and partner agents who say they always see our Hilldrup news pop up on social media!
• Marketing has been able to control the voice of the brand while amplifying the message to new audiences - amazing!

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized