TrustRadius

Five9 Intelligent Virtual Agent vs. Oracle Digital Assistant

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9 Intelligent Virtual Agent
Score 9.1 out of 10
N/A
Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
Oracle Digital Assistant
Score 7.5 out of 10
N/A
The Oracle Autonomous Digital Assistant PaaS supports building and deploying mobile apps, digital assistants, and intelligent chatbots.
$0.02
Unit Price (Request)
Pricing
Five9 Intelligent Virtual AgentOracle Digital Assistant
Editions & Modules
No answers on this topic
Oracle Digital Assistant Cloud Service
$0.0232
Unit Price (Request)
Offerings
Pricing Offerings
Five9 Intelligent Virtual AgentOracle Digital Assistant
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Five9 Intelligent Virtual AgentOracle Digital Assistant
Top Pros
Top Cons
Best Alternatives
Five9 Intelligent Virtual AgentOracle Digital Assistant
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9 Intelligent Virtual AgentOracle Digital Assistant
Likelihood to Recommend
9.0
(1 ratings)
7.8
(7 ratings)
User Testimonials
Five9 Intelligent Virtual AgentOracle Digital Assistant
Likelihood to Recommend
Five9
It works great in the pre-qualify area
SM
steven mikutel
Information Technology Auditor
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Oracle
As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.
Verified User
Anonymous
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Pros
Five9
  • pre qualify processing
  • real time analytics
  • scores calls quality
SM
steven mikutel
Information Technology Auditor
Read full review
Oracle
  • Oracle AI processes natural language well and the conversations pick a good flow.
  • It recognizes pattern of behavior for more refined results with each implementation under machine learning.
Shirley Obriens | TrustRadius Reviewer
Shirley Obriens
Software Engineer
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Cons
Five9
  • more training would be good
  • documentation and case study materia;
SM
steven mikutel
Information Technology Auditor
Read full review
Oracle
  • Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
  • The languages it supports are very limited.
Alpa Wali | TrustRadius Reviewer
Alpa Wali
Software Engineer
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Alternatives Considered
Five9
It does an excellent cost-effective job
SM
steven mikutel
Information Technology Auditor
Read full review
Oracle
I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.
SP
supriya prabhakara
solutions architect
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Return on Investment
Five9
  • pre qualify process is big
  • real time analytics are great
SM
steven mikutel
Information Technology Auditor
Read full review
Oracle
  • We've had a good integration with our existing databases and applications.
  • Our customers are crypto traders and we've had more engagement with them, which means a lot to us.
Shirley Obriens | TrustRadius Reviewer
Shirley Obriens
Software Engineer
Read full review
ScreenShots