Five9 vs. Pega Customer Decision Hub
Five9 vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
More Pricing Information |
Five9 | Pega Customer Decision Hub | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Five9 | Pega Customer Decision Hub | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Five9 | Pega Customer Decision Hub | |
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Likelihood to Recommend | 8.4 (36 ratings) | 8.0 (9 ratings) |
Support Rating | 8.0 (8 ratings) | - (0 ratings) |
Five9 | Pega Customer Decision Hub | |
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Likelihood to Recommend | Five9 | Pegasystems |
Pros | Five9 | Pegasystems |
Cons | Five9 | Pegasystems |
Support Rating | Five9 | Pegasystems No answers on this topic |
Alternatives Considered | Five9 | Pegasystems |
Return on Investment | Five9 | Pegasystems |
ScreenShots | Five9 Screenshots | Pega Customer Decision Hub Screenshots |