Fleetmatics WORK vs. ServiceNow Customer Service Management
Fleetmatics WORK vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Fleetmatics WORK | N/A | Fleetmatics WORK is a field service management solution now offered and supported by Verizon since the 2016 acquisition. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
Fleetmatics WORK | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Fleetmatics WORK | ServiceNow Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Fleetmatics WORK | ServiceNow Customer Service Management | |
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Small Businesses | Method:CRM Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ServiceNow Customer Service Management Score 7.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Fleetmatics WORK | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Fleetmatics WORK | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
Pros | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
Cons | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
Usability | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
Support Rating | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
Alternatives Considered | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
Return on Investment | Verizon Business (formerly Verizon Enterprise) No answers on this topic | ServiceNow |
ScreenShots |