What users are saying about
7 Ratings
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Top Rated
202 Ratings
7 Ratings
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Score 9.5 out of 100

Fuze

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Top Rated
202 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Flowdock

Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.
Vinicius Lima | TrustRadius Reviewer

Fuze

Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
Howard Feist | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Flowdock
4.9
Fuze
Task Management
Flowdock
6.7
Fuze
Gantt Charts
Flowdock
3.0
Fuze
Scheduling
Flowdock
4.0
Fuze
Workflow Automation
Flowdock
2.0
Fuze
Mobile Access
Flowdock
7.2
Fuze
Search
Flowdock
5.7
Fuze
Visual planning tools
Flowdock
6.0
Fuze

Communication

Flowdock
3.8
Fuze
Chat
Flowdock
8.9
Fuze
Notifications
Flowdock
7.7
Fuze
Discussions
Flowdock
7.7
Fuze
Surveys
Flowdock
2.0
Fuze
Internal knowledgebase
Flowdock
1.0
Fuze
Integrates with GoToMeeting
Flowdock
1.0
Fuze
Integrates with Gmail and Google Hangouts
Flowdock
1.0
Fuze
Integrates with Outlook
Flowdock
1.0
Fuze

File Sharing & Management

Flowdock
7.8
Fuze
Video files
Flowdock
8.0
Fuze
Audio files
Flowdock
8.0
Fuze
Document collaboration
Flowdock
8.0
Fuze
Access control
Flowdock
8.0
Fuze
Advanced security features
Flowdock
7.0
Fuze

Cloud PBX

Flowdock
Fuze
7.4
Hosted PBX
Flowdock
Fuze
7.3
Multi-level Interactive Voice Response (IVR)
Flowdock
Fuze
7.1
User templates
Flowdock
Fuze
7.0
Call reports
Flowdock
Fuze
7.5
Directory of employee names
Flowdock
Fuze
7.9

Call Management

Flowdock
Fuze
7.6
Answering rules
Flowdock
Fuze
7.5
Call recording
Flowdock
Fuze
7.1
Call park
Flowdock
Fuze
7.9
Message alerts
Flowdock
Fuze
7.8

VoIP system collaboration

Flowdock
Fuze
8.0
Video conferencing
Flowdock
Fuze
7.6
Audio conferencing
Flowdock
Fuze
8.5

Mobile apps

Flowdock
Fuze
8.2
Mobile app for iOS
Flowdock
Fuze
8.1
Mobile app for Android
Flowdock
Fuze
8.3

Pros

Flowdock

  • Mobile app experience
  • Software integrations
  • Notifications
Kyle Golembiewski | TrustRadius Reviewer

Fuze

  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Wendy Wilcox | TrustRadius Reviewer

Cons

Flowdock

  • One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
  • There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
  • There isn't an app for Windows Phone.
  • Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.
Vinicius Lima | TrustRadius Reviewer

Fuze

  • Desktop application stability and compatibility with certain hardware
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using finger or stylus.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Flowdock

Flowdock 10.0
Based on 1 answer
I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.
Kyle Golembiewski | TrustRadius Reviewer

Fuze

Fuze 6.4
Based on 19 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
Anonymous | TrustRadius Reviewer

Usability

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.3
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.6
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Performance

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.8
Based on 94 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
John Dennis | TrustRadius Reviewer

In-Person Training

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.8
Based on 119 answers
Personally I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Danielle Bulla | TrustRadius Reviewer

Alternatives Considered

Flowdock

Slack is a similar software.
Private chat or channels are well implemented in both softwares and both are also very easy to setup.
Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.
The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.
Vinicius Lima | TrustRadius Reviewer

Fuze

Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Justin Lacroix | TrustRadius Reviewer

Scalability

Flowdock

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.1
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Flowdock

  • Our company uses it by default.
  • I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.
Kyle Golembiewski | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Pricing Details

Flowdock

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Flowdock Editions & Modules

Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Fuze Meetings$152
  1. Per Minute
  2. Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plans

Rating Summary

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