What users are saying about
7 Ratings
Top Rated
197 Ratings
7 Ratings
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Score 9.5 out of 100
Top Rated
197 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Project Management

    4.9

    Flowdock

    49%

    Fuze

    Feature Set Not Supported
    N/A
    Flowdock ranks higher in 7/7 features

    Task Management

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Scheduling

    4.0
    40%
    1 Rating
    N/A
    0 Ratings

    Workflow Automation

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Mobile Access

    7.2
    72%
    2 Ratings
    N/A
    0 Ratings

    Search

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Visual planning tools

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Communication

    3.8

    Flowdock

    38%

    Fuze

    Feature Set Not Supported
    N/A
    Flowdock ranks higher in 8/8 features

    Chat

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Notifications

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Discussions

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Surveys

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Internal knowledgebase

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Integrates with GoToMeeting

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    7.8

    Flowdock

    78%

    Fuze

    Feature Set Not Supported
    N/A
    Flowdock ranks higher in 5/5 features

    Video files

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Audio files

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Document collaboration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Access control

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    Flowdock

    Feature Set Not Supported
    N/A
    7.3

    Fuze

    73%
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.1
    71%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.8
    68%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.4
    74%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    106 Ratings

    Call Management

    Flowdock

    Feature Set Not Supported
    N/A
    7.4

    Fuze

    74%
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.2
    72%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    6.9
    69%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.6
    76%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Flowdock

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    8.0
    80%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Flowdock

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.1
    81%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Flowdock is rated higher in 1 area: Likelihood to Renew
    • Fuze is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.6

    Flowdock

    66%
    2 Ratings
    7.3

    Fuze

    73%
    115 Ratings

    Likelihood to Renew

    10.0

    Flowdock

    100%
    1 Rating
    7.2

    Fuze

    72%
    20 Ratings

    Usability

    Flowdock

    N/A
    0 Ratings
    7.3

    Fuze

    73%
    12 Ratings

    Availability

    Flowdock

    N/A
    0 Ratings
    8.9

    Fuze

    89%
    4 Ratings

    Performance

    Flowdock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    Flowdock

    N/A
    0 Ratings
    7.1

    Fuze

    71%
    161 Ratings

    In-Person Training

    Flowdock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    Flowdock

    N/A
    0 Ratings
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    Flowdock

    N/A
    0 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Configurability

    Flowdock

    N/A
    0 Ratings
    8.6

    Fuze

    86%
    3 Ratings

    Ease of integration

    Flowdock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    3 Ratings

    Product Scalability

    Flowdock

    N/A
    0 Ratings
    7.7

    Fuze

    77%
    3 Ratings

    Vendor post-sale

    Flowdock

    N/A
    0 Ratings
    8.4

    Fuze

    84%
    3 Ratings

    Vendor pre-sale

    Flowdock

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    3 Ratings

    Likelihood to Recommend

    Broadcom

    Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.
    Read full review

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Read full review

    Pros

    Broadcom

    • Mobile app experience
    • Software integrations
    • Notifications
    Read full review

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Read full review

    Cons

    Broadcom

    • One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
    • There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
    • There isn't an app for Windows Phone.
    • Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.
    Read full review

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Read full review

    Pricing Details

    Flowdock

    Starting Price

    Editions & Modules

    Flowdock editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Fuze

      Starting Price

      $15 per month

      Editions & Modules

      Fuze editions and modules pricing
      EditionModules
      US Outbound$0.021
      Fuze Meetings152

      Footnotes

      1. Per Minute
      2. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      https://www.fuze.com/fuze-plans

      Likelihood to Renew

      Broadcom

      I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.
      Read full review

      Fuze

      Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
      Read full review

      Usability

      Broadcom

      No answers on this topic

      Fuze

      Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
      Read full review

      Reliability and Availability

      Broadcom

      No answers on this topic

      Fuze

      We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
      Read full review

      Performance

      Broadcom

      No answers on this topic

      Fuze

      Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
      Read full review

      Support Rating

      Broadcom

      No answers on this topic

      Fuze

      Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
      Read full review

      In-Person Training

      Broadcom

      No answers on this topic

      Fuze

      At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
      Read full review

      Online Training

      Broadcom

      No answers on this topic

      Fuze

      Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
      Read full review

      Implementation Rating

      Broadcom

      No answers on this topic

      Fuze

      Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
      Read full review

      Alternatives Considered

      Broadcom

      Slack is a similar software.
      Private chat or channels are well implemented in both softwares and both are also very easy to setup.
      Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.
      The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.
      Read full review

      Fuze

      Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
      Read full review

      Scalability

      Broadcom

      No answers on this topic

      Fuze

      Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
      Read full review

      Return on Investment

      Broadcom

      • Our company uses it by default.
      • I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.
      Read full review

      Fuze

      • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
      • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
      Read full review

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