Freddy AI for CX vs. Genesys DX (discontinued)
Freddy AI for CX vs. Genesys DX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
Genesys DX (discontinued) | N/A | Genesys DX was a live chat engagement and chatbot AI solution based on Bold360, acquired by Genesys. It is no longer available. | N/A |
Freddy AI for CX | Genesys DX (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freddy AI for CX | Genesys DX (discontinued) | |
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Top Pros |
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Top Cons |
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Freddy AI for CX | Genesys DX (discontinued) | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Olark Score 9.5 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | LiveChat Score 8.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | Genesys DX (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (53 ratings) |
Usability | - (0 ratings) | 8.2 (20 ratings) |
Support Rating | - (0 ratings) | 8.3 (21 ratings) |
Freddy AI for CX | Genesys DX (discontinued) | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Discontinued Products |
Pros | Freshworks Inc No answers on this topic | Discontinued Products |
Cons | Freshworks Inc No answers on this topic | Discontinued Products |
Usability | Freshworks Inc No answers on this topic | Discontinued Products |
Support Rating | Freshworks Inc No answers on this topic | Discontinued Products |
Alternatives Considered | Freshworks Inc No answers on this topic | Discontinued Products |
Return on Investment | Freshworks Inc No answers on this topic | Discontinued Products |
ScreenShots |