Freddy AI for CX vs. ServiceNow Now Platform
Freddy AI for CX vs. ServiceNow Now Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
ServiceNow Now Platform | N/A | The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools. | N/A |
Freddy AI for CX | ServiceNow Now Platform | |||||||||||||||
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freddy AI for CX | ServiceNow Now Platform | |
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Freddy AI for CX | ServiceNow Now Platform | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Quickbase Score 9.2 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Quickbase Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | ServiceNow Now Platform | |
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Likelihood to Recommend | - (0 ratings) | 9.2 (24 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | - (0 ratings) | 8.7 (17 ratings) |
Support Rating | - (0 ratings) | 8.6 (19 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.4 (7 ratings) |
Professional Services | - (0 ratings) | 8.2 (3 ratings) |
Freddy AI for CX | ServiceNow Now Platform | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | ServiceNow |
Pros | Freshworks Inc No answers on this topic | ServiceNow |
Cons | Freshworks Inc No answers on this topic | ServiceNow |
Likelihood to Renew | Freshworks Inc No answers on this topic | ServiceNow |
Usability | Freshworks Inc No answers on this topic | ServiceNow |
Support Rating | Freshworks Inc No answers on this topic | ServiceNow |
Alternatives Considered | Freshworks Inc No answers on this topic | ServiceNow |
Contract Terms and Pricing Model | Freshworks Inc No answers on this topic | ServiceNow |
Professional Services | Freshworks Inc No answers on this topic | ServiceNow |
Return on Investment | Freshworks Inc No answers on this topic | ServiceNow |
ScreenShots |