What users are saying about
192 Ratings
8 Ratings
192 Ratings
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Score 8.2 out of 100
8 Ratings
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Score 9.5 out of 100

Feature Set Ratings

  • ScaleFactor ranks higher in 4 feature sets: Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting

Customization

6.1

FreshBooks

61%
9.0

ScaleFactor

90%
FreshBooks ranks higher in 1/2 features

API for custom integration

6.0
60%
26 Ratings
N/A
0 Ratings

Plug-ins

6.3
63%
22 Ratings
9.0
90%
2 Ratings

Security

8.7

FreshBooks

87%
9.5

ScaleFactor

95%
FreshBooks ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.5
95%
4 Ratings

Role-based user permissions

7.4
74%
37 Ratings
N/A
0 Ratings

Reporting & Analytics

6.6

FreshBooks

66%
9.7

ScaleFactor

97%
ScaleFactor ranks higher in 3/3 features

Dashboards

7.8
78%
50 Ratings
9.5
95%
5 Ratings

Standard reports

7.1
71%
48 Ratings
9.5
95%
4 Ratings

Custom reports

4.8
48%
2 Ratings
10.0
100%
2 Ratings

General Ledger and Configurable Accounting

7.2

FreshBooks

72%
9.4

ScaleFactor

94%
ScaleFactor ranks higher in 9/12 features

Accounts payable

5.3
53%
35 Ratings
10.0
100%
4 Ratings

Accounts receivable

7.4
74%
49 Ratings
9.0
90%
2 Ratings

Cash management

7.0
70%
3 Ratings
9.0
90%
3 Ratings

Bank reconciliation

7.0
70%
2 Ratings
9.5
95%
5 Ratings

Expense management

7.3
73%
45 Ratings
9.5
95%
5 Ratings

Time tracking

8.9
89%
38 Ratings
N/A
0 Ratings

Multi-currency support

7.0
70%
1 Rating
N/A
0 Ratings

Regulations compliance

6.0
60%
17 Ratings
9.5
95%
4 Ratings

Self-service portal

9.1
91%
3 Ratings
9.0
90%
4 Ratings

Multi-division support

N/A
0 Ratings
9.0
90%
4 Ratings

Electronic tax filing

N/A
0 Ratings
10.0
100%
3 Ratings

Standardized Processes

N/A
0 Ratings
10.0
100%
3 Ratings

Order Management

7.8

FreshBooks

78%

ScaleFactor

Feature Set Not Supported
N/A
FreshBooks ranks higher in 4/4 features

Pricing

7.1
71%
33 Ratings
N/A
0 Ratings

Order entry

8.0
80%
33 Ratings
N/A
0 Ratings

Credit card processing

6.0
60%
34 Ratings
N/A
0 Ratings

Cost of goods sold

10.0
100%
1 Rating
N/A
0 Ratings

Inventory Management

FreshBooks

Feature Set Not Supported
N/A
9.0

ScaleFactor

90%
ScaleFactor ranks higher in 1/1 features

Inventory tracking

N/A
0 Ratings
9.0
90%
4 Ratings

Attribute Ratings

  • ScaleFactor is rated higher in 2 areas: Likelihood to Recommend, Usability
  • FreshBooks and ScaleFactor are tied in 1 area: Support Rating

Likelihood to Recommend

6.3

FreshBooks

63%
67 Ratings
9.5

ScaleFactor

95%
5 Ratings

Likelihood to Renew

7.6

FreshBooks

76%
18 Ratings

ScaleFactor

N/A
0 Ratings

Usability

6.5

FreshBooks

65%
13 Ratings
9.5

ScaleFactor

95%
2 Ratings

Availability

10.0

FreshBooks

100%
4 Ratings

ScaleFactor

N/A
0 Ratings

Performance

8.0

FreshBooks

80%
2 Ratings

ScaleFactor

N/A
0 Ratings

Support Rating

7.5

FreshBooks

75%
13 Ratings
7.5

ScaleFactor

75%
2 Ratings

Implementation Rating

10.0

FreshBooks

100%
2 Ratings

ScaleFactor

N/A
0 Ratings

Likelihood to Recommend

FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Read full review

ScaleFactor

I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more. ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
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Pros

FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&amp;L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Read full review

ScaleFactor

  • ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff
  • Presenting data clearly.
Read full review

Cons

FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
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ScaleFactor

  • Could connect with All saving accounts i.e. Building society saving aswell as major banks.
  • When a connected bank or savings account hasn't been used for a month or 2 it could show a 0 transaction to keep it updated rather then saying "last updated 3 months ago"
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Pricing Details

FreshBooks

Starting Price

$0

Editions & Modules

FreshBooks editions and modules pricing
EditionModules
Lite$4.501
Plus$7.502
Premium$153
SelectCustom Pricing4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

ScaleFactor

Starting Price

Editions & Modules

ScaleFactor editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FreshBooks

    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review

    ScaleFactor

    No answers on this topic

    Usability

    FreshBooks

    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Read full review

    ScaleFactor

    ScaleFactor has been a great resource for me as I got my business off the ground. They have allowed me to focus on marketing and strategy while they handle my Quickbooks and other accounting needs. Great accounting and finance solutions that don't require you to hire an in-house staff.
    Read full review

    Reliability and Availability

    FreshBooks

    FreshBooks is easy to use and always works!
    Read full review

    ScaleFactor

    No answers on this topic

    Support Rating

    FreshBooks

    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Read full review

    ScaleFactor

    Not sure if support is still available.
    Read full review

    Implementation Rating

    FreshBooks

    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review

    ScaleFactor

    No answers on this topic

    Alternatives Considered

    FreshBooks

    We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

    At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
    Read full review

    ScaleFactor

    Scale factor, can be used like Xero I believe. However all my past data was already stored in Xero so I used it as an add on. It is a lot more user friendly and helpful, i.e. you don't need to be an accountant to use it. However I am not sure it is useable anymore or supported, so i have gone back to using Xero alone.
    Read full review

    Return on Investment

    FreshBooks

    • Freshbooks saves me time compared to when I managed to invoice without an app.
    • Freshbooks make keeping my invoices organized which saves me time.
    • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
    Read full review

    ScaleFactor

    • They have been fundamental in helping us grow and scale at a relatively low cost in comparison to out-sourcing these functions. We can spend more on other items that can fuel growth while knowing the back end is taken care of.
    • They provide automated supports for key areas like payroll, expenses, etc so that we can quickly get back to focusing on the other items.
    Read full review

    Screenshots

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