Freshworks Customer Service Suite vs. ICE Chat
Freshworks Customer Service Suite vs. ICE Chat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
 ICE Chat | N/A | ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool. | N/A |
| Freshworks Customer Service Suite | ICE Chat | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Freshworks Customer Service Suite | ICE Chat | |
|---|---|---|
| Small Businesses |  Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |  Gist Score 9.6 out of 10 |
| Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |  Genesys DX (discontinued) Score 10.0 out of 10 |
| Enterprises |  Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Freshworks Customer Service Suite | ICE Chat | |
|---|---|---|
| ScreenShots | Freshworks Customer Service Suite Screenshots    | ICE Chat Screenshots      |