Genesys Multicloud CX (discontinued) vs. Semeon Insights
Genesys Multicloud CX (discontinued) vs. Semeon Insights
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
Semeon Insights | Enterprise companies (1,001+ employees) | Semeon is a text analytics platform specializing in VOC data. We tell you what your customers think and want in real-time, so you can improve their CX. According to the vendor, Semeon overcomes language complexity by detecting irony, sarcasm, cultural context and bias and help gather a correct representation of what customers are saying, enabling brands to be as responsive as possible. To become customer-centric is to be able in quasi real time to grasp the meaning behind what… | N/A |
Genesys Multicloud CX (discontinued) | Semeon Insights | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The amount of data consumed will vary from customer to customer and will cause the price to vary as well. As a result, pricing will be a base price with the estimated data consumption which can be modified every month. | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | Semeon Insights | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | Semeon Insights | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | Semeon Insights | |
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Likelihood to Recommend | 7.7 (147 ratings) | - (0 ratings) |
Likelihood to Renew | 8.0 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.1 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | Semeon Insights | |
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Likelihood to Recommend | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Pros | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Cons | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Likelihood to Renew | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Usability | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Reliability and Availability | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Performance | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Support Rating | Discontinued Products | Semeon Analytics Inc No answers on this topic |
In-Person Training | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Online Training | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Implementation Rating | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Alternatives Considered | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Scalability | Discontinued Products | Semeon Analytics Inc No answers on this topic |
Return on Investment | Discontinued Products | Semeon Analytics Inc No answers on this topic |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots | Semeon Insights Screenshots |