Likelihood to Recommend We started to use GitLab for hosting git source code repositories of our projects only but slowly we started to use it to store container images, packages, dependency proxy as well infrastucture registry and it is now well suited for Continuous Integration in our projects, It wasn't that good in Continuous Deployment before 12.0 version but after 12.0 it is amazingly good for Continuous Deployment as well since it keeps deployment information in a well organized manner which can be configure in ci yaml configuration.
Read full review Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
Read full review Pros GitLab excels in managing code versions, allowing easy tracking of changes, branch management, and merging contributions. It helps maintain code stability and reliability, saving time and effort in the development or research workflow. Powerful code review features, enabling collaboration and feedback among team members. Robust project management features, including issue tracking, kanban boards, and milestones. Read full review Organize customer feedback. Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application. Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc. Read full review Cons CI variables management is sometimes hard to use, for example, with File type variables. The scope of each variable is also hard to guess. Access Token: there are too many types (Personal, Project, global..), and it is hard to identify the scope and where it comes from once created. Runners: auto-scaled runners are for the moment hard to put in place, and monitoring is not easy. Read full review When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already. Read full review Likelihood to Renew Gitlab is the best in its segment. They have a free version, they have open-source software, they provide a good service with their SaaS product, they are a fully-remote company since the beginning (which means they are fully distributed and have forward-thinking IMO). I would certainly recommend them to everyone.
Read full review Usability I find it easy to use, I haven't had to do the integration work, so that's why it is a 9/10, cause I can't speak to how easy that part was or the initial set up, but day to day use is great!
Read full review Support Rating At this point, I do not have much experience with Gitlab support as I have never had to engage them. They have documentation that is helpful, not quite as extensive as other documentation, but helpful nonetheless. They also seem to be relatively responsive on social media platforms (twitter) and really thrived when
GitHub was acquired by Microsoft
Read full review I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
Read full review Alternatives Considered GitLab is easily the preferred tool when it comes to versioning and source control. With other tools the UI often feels outdated and clunky leading to inefficiency and confusion. With some of the sleeker tools such as
GitKraken , while the aesthetic is pleasing, the experience is plagued by a lack of support, lack of optional plugins, and a plethora of bugs that cause unnecessary legwork to resolve. GitLab is the best of both aesthetic and functionality
Read full review Prior to Usersnap we looked at and even tried to bring up
Bugzilla , but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with
Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
Read full review Return on Investment We were able to streamline our project's codebase which made us very organised and laid out a proper plan for development. Our deployment and infra pipelines are well structured now making our process 10x faster. We are more focused into project building rather infra, as infra is totally on autopilot mode. Which has enabled us to grow our ROI by records. Read full review Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort. Read full review ScreenShots