TrustRadius

GLPI vs. InvGate Insight

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GLPI
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
$23
per IT agent/per month
InvGate Insight
Score 10.0 out of 10
N/A
InvGate Insight provides tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder, health monitoring through smart tags, IT security and compliance, contract management, and other features to help gain better control and visibility over the IT ecosystem.N/A
Pricing
GLPIInvGate Insight
Editions & Modules
GLPI Network Cloud
$23
per IT agent/per month
Basic
$1,455
for <10 IT agents; <500 IT assets
Standard
$4,365
for <50 IT agents; < 5000 IT assets
Advanced
$14,550
for >51 IT agents; > 5001 IT assets
No answers on this topic
Offerings
Pricing Offerings
GLPIInvGate Insight
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$1,200 per installationOptional
Additional DetailsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.—
More Pricing Information
Community Pulse
GLPIInvGate Insight
Features
GLPIInvGate Insight
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
GLPI
9.1
2 Ratings
10% above category average
InvGate Insight
-
Ratings
Organize and prioritize service tickets10.02 Ratings00 Ratings
Expert directory8.02 Ratings00 Ratings
Self-service tools9.32 Ratings00 Ratings
ITSM collaboration and documentation8.52 Ratings00 Ratings
ITSM reports and dashboards9.52 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
GLPI
8.8
2 Ratings
7% above category average
InvGate Insight
-
Ratings
Configuration mangement9.01 Ratings00 Ratings
Asset management dashboard8.52 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
GLPI
9.2
2 Ratings
8% above category average
InvGate Insight
-
Ratings
Change requests repository9.01 Ratings00 Ratings
Service-level management9.52 Ratings00 Ratings
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
GLPI
-
Ratings
InvGate Insight
10.0
1 Ratings
24% above category average
Software and hardware inventory tracking00 Ratings10.01 Ratings
License management00 Ratings10.01 Ratings
Asset lifecycle monitoring00 Ratings10.01 Ratings
Contract management00 Ratings10.01 Ratings
Asset relationship management00 Ratings10.01 Ratings
Best Alternatives
GLPIInvGate Insight
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Atera
Atera
Score 8.8 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 9.1 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GLPIInvGate Insight
Likelihood to Recommend
9.3
(2 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
GLPIInvGate Insight
Likelihood to Recommend
Teclib
GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.
I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.
Verified User
Anonymous
Read full review
InvGate
Improve general IT operations through workflow, automation, knowledge base, self-service, and advanced analytic capabilities. Has a self-service portal that gives customers and end-users a better service experience, allowing them to create and [track] incidents and solutions. Incident, problem, and change management. Assets and software management. Very effective business Insights.
Martin Lance | TrustRadius Reviewer
Martin Lance
Account Specialist
Read full review
Pros
Teclib
  • Tickering
  • Inventory
  • FAQ
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
InvGate
  • Self service portal.
  • Streamlined IT support.
  • Consolidate IT inventory data.
Martin Lance | TrustRadius Reviewer
Martin Lance
Account Specialist
Read full review
Cons
Teclib
  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
Verified User
Anonymous
Read full review
InvGate
  • Manage asset inventory.
  • Best ITSM solution.
  • Ticketing.
Martin Lance | TrustRadius Reviewer
Martin Lance
Account Specialist
Read full review
Usability
Teclib
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.
Verified User
Anonymous
Read full review
InvGate
No answers on this topic
Alternatives Considered
Teclib
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
InvGate
Offers support for the whole assets lifecycle. Use of key internal controls at various stages of asset lifecycle to ensure that business operations and reputation, and employee and customer health and data are not unnecessarily put at risk. InvGate assets help organizations to ensure that corporate and industry governance requirements related to IT assets and their use are adhered to.
Martin Lance | TrustRadius Reviewer
Martin Lance
Account Specialist
Read full review
Return on Investment
Teclib
  • Quick resolution of incidents
  • User satisfaction measurement
Víctor Carrión Hontoria | TrustRadius Reviewer
Read full review
InvGate
  • Better cost management and decision making.
  • Improved IT Support capabilities and operations.
  • Better risk management.
Martin Lance | TrustRadius Reviewer
Martin Lance
Account Specialist
Read full review
ScreenShots

GLPI Screenshots

Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk

InvGate Insight Screenshots

Screenshot of CMDBScreenshot of Custom FieldsScreenshot of DashboardScreenshot of Inventory ExplorerScreenshot of User Management