Likelihood to Recommend
It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
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We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Read full review Pros Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base. It is quick to deploy and most of our customers start using the solutions in less than a week. Very intuitive which makes training our customer easy and causes few support calls. Read full review Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database. Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database. Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.) Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact. Read full review Cons In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version. Nothing else to complain about, maybe it can be made cheaper? Read full review Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training. Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products. Read full review Likelihood to Renew
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Read full review Usability
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
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They are quick and SO nice. They are very friendly and are eager to help.
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Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
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Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles.
is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Read full review Return on Investment It really filled a gap in the market where small business could not afford expensive CRM solutions. As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on. Read full review Better customer service, I am able to look up client info in a more organized way I feel that our efficiency has really increased. Highrise is a lot faster than our old program Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement Read full review ScreenShots