1 Reviews and Ratings
122 Reviews and Ratings
It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.Incentivized
It Instantly accesses the actual analytical data. What I like the most is the great possibility to manage the marketing expenditure or all the marketing tasks under the tool. Everything works particularly well because the front end is always very clearly structured and you always have a glimpse. However, complexity can be reduced in upcoming versions.Incentivized
Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.It is quick to deploy and most of our customers start using the solutions in less than a week.Very intuitive which makes training our customer easy and causes few support calls.Incentivized
The platform makes it easy to monitor progress and generate and view reports, which helps us better understand the data we've gathered.Case management from beginning to end is excellent, and the mobile application is incredible but somewhat limited in functionality, although it is well worth using.Intuitive and easy to use, it is possible to manage multiple emails and establish a pattern for automated responses.Incentivized
In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.Nothing else to complain about, maybe it can be made cheaper?Incentivized
Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.The help pages could be more informational and user friendly.
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Using SAP CRM can help boost productivity, efficiency, and marketing strategy. Improvements are needed to make the architecture more user-friendly. Training is required, which is never easy when a new employee joins. It's not just for a single domain but for multiple threads that run simultaneously in companies.
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
I never asked for support from SAP people and it was just our internal colleagues who were trained for this. Not sure if there is an option for them to help us in case of day-to-day issues we might face. I wish they had a better UI which would need lesser support.Incentivized
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.Incentivized
The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.Incentivized
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.Incentivized
It really filled a gap in the market where small business could not afford expensive CRM solutions.As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.Incentivized
Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.Incentivized