Gold-Vision vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gold-Vision
Score 10.0 out of 10
N/A
Gold-Vision CRM is a customer relationship management (CRM) solution built as an integration for Microsoft Outlook.N/A
SAP Sales Cloud
Score 8.3 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Gold-VisionSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Gold-VisionSAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Gold-VisionSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Gold-Vision
10.0
1 Ratings
23% above category average
SAP Sales Cloud
8.4
50 Ratings
6% above category average
Customer data management / contact management10.01 Ratings9.049 Ratings
Workflow management10.01 Ratings8.250 Ratings
Opportunity management10.01 Ratings8.548 Ratings
Integration with email client (e.g., Outlook or Gmail)10.01 Ratings8.143 Ratings
Contract management10.01 Ratings8.046 Ratings
Quote & order management10.01 Ratings8.545 Ratings
Territory management00 Ratings8.144 Ratings
Interaction tracking00 Ratings9.245 Ratings
Channel / partner relationship management00 Ratings8.145 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Gold-Vision
10.0
1 Ratings
24% above category average
SAP Sales Cloud
8.0
41 Ratings
2% above category average
Email marketing10.01 Ratings8.235 Ratings
Lead management00 Ratings7.841 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Gold-Vision
9.5
1 Ratings
20% above category average
SAP Sales Cloud
8.4
44 Ratings
8% above category average
Billing and invoicing management10.01 Ratings7.935 Ratings
Reporting9.01 Ratings8.437 Ratings
Task management00 Ratings8.841 Ratings
Customization
Comparison of Customization features of Product A and Product B
Gold-Vision
9.5
1 Ratings
20% above category average
SAP Sales Cloud
8.0
47 Ratings
2% above category average
Custom fields10.01 Ratings8.147 Ratings
Custom objects9.01 Ratings7.745 Ratings
Scripting environment00 Ratings7.840 Ratings
API for custom integration00 Ratings8.240 Ratings
Security
Comparison of Security features of Product A and Product B
Gold-Vision
10.0
1 Ratings
17% above category average
SAP Sales Cloud
8.6
48 Ratings
2% above category average
Role-based user permissions10.01 Ratings8.643 Ratings
Single sign-on capability00 Ratings8.747 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Gold-Vision
-
Ratings
SAP Sales Cloud
8.1
40 Ratings
4% above category average
Case management00 Ratings8.038 Ratings
Call center management00 Ratings8.438 Ratings
Help desk management00 Ratings7.937 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Gold-Vision
-
Ratings
SAP Sales Cloud
7.9
48 Ratings
3% above category average
Forecasting00 Ratings7.742 Ratings
Pipeline visualization00 Ratings8.242 Ratings
Customizable reports00 Ratings7.947 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Gold-Vision
-
Ratings
SAP Sales Cloud
8.2
29 Ratings
9% above category average
Social data00 Ratings8.329 Ratings
Social engagement00 Ratings8.028 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Gold-Vision
-
Ratings
SAP Sales Cloud
8.3
40 Ratings
11% above category average
Marketing automation00 Ratings8.438 Ratings
Compensation management00 Ratings8.130 Ratings
Platform
Comparison of Platform features of Product A and Product B
Gold-Vision
-
Ratings
SAP Sales Cloud
7.3
40 Ratings
3% below category average
Mobile access00 Ratings7.340 Ratings
Best Alternatives
Gold-VisionSAP Sales Cloud
Small Businesses
vCita
vCita
Score 9.5 out of 10
vCita
vCita
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Gold-VisionSAP Sales Cloud
Likelihood to Recommend
10.0
(1 ratings)
8.6
(60 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
Usability
-
(0 ratings)
7.8
(7 ratings)
Availability
-
(0 ratings)
8.0
(2 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(14 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.1
(20 ratings)
User Testimonials
Gold-VisionSAP Sales Cloud
Likelihood to Recommend
Gold-Vision
It is the best available solution for small businesses due to the licensing model and the ease of use. For companies like us who implement this for customers, it is easy to implement and train users. Larger companies would prefer to use existing products that have been developed for their specific industry or department.
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SAP
It Instantly accesses the actual analytical data. What I like the most is the great possibility to manage the marketing expenditure or all the marketing tasks under the tool. Everything works particularly well because the front end is always very clearly structured and you always have a glimpse. However, complexity can be reduced in upcoming versions.
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Pros
Gold-Vision
  • Can be easily integrated with products like Sage or Outlook which most small companies use. This provides us with a great customer base.
  • It is quick to deploy and most of our customers start using the solutions in less than a week.
  • Very intuitive which makes training our customer easy and causes few support calls.
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SAP
  • The platform makes it easy to monitor progress and generate and view reports, which helps us better understand the data we've gathered.
  • Case management from beginning to end is excellent, and the mobile application is incredible but somewhat limited in functionality, although it is well worth using.
  • Intuitive and easy to use, it is possible to manage multiple emails and establish a pattern for automated responses.
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Cons
Gold-Vision
  • In the latest version, the user interfaces has been greatly improved. Some customers disliked the older version.
  • Nothing else to complain about, maybe it can be made cheaper?
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SAP
  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
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Likelihood to Renew
Gold-Vision
No answers on this topic
SAP
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
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Usability
Gold-Vision
No answers on this topic
SAP
Using SAP CRM can help boost productivity, efficiency, and marketing strategy. Improvements are needed to make the architecture more user-friendly. Training is required, which is never easy when a new employee joins. It's not just for a single domain but for multiple threads that run simultaneously in companies.
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Reliability and Availability
Gold-Vision
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
Gold-Vision
No answers on this topic
SAP
I never asked for support from SAP people and it was just our internal colleagues who were trained for this. Not sure if there is an option for them to help us in case of day-to-day issues we might face. I wish they had a better UI which would need lesser support.
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Online Training
Gold-Vision
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Gold-Vision
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
Gold-Vision
Probably the most important aspect would be the licensing model which makes it affordable for all businesses. Can be adapted to the business without having to change the business model around the CRM product.
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SAP
The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
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Scalability
Gold-Vision
No answers on this topic
SAP
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
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Return on Investment
Gold-Vision
  • It really filled a gap in the market where small business could not afford expensive CRM solutions.
  • As we are implementing this as a solutions for our customers we don't pay for it, but it provides a monthly income from supporting the infrastructure this has been deployed on.
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SAP
  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
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ScreenShots