What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
113 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2233 Ratings

GoTo Resolve

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
113 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

TeamViewer

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2233 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Remote Administration

    GoTo Resolve

    Feature Set Not Supported
    N/A
    8.2

    TeamViewer

    82%
    TeamViewer ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.0
    90%
    297 Ratings

    File transfer

    N/A
    0 Ratings
    8.2
    82%
    281 Ratings

    Instant message

    N/A
    0 Ratings
    7.8
    78%
    258 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    8.0
    80%
    79 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    7.2
    72%
    194 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.0
    90%
    292 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    8.1
    81%
    238 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    8.4
    84%
    251 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.6
    86%
    81 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    7.8
    78%
    188 Ratings

    Session record

    N/A
    0 Ratings
    8.0
    80%
    184 Ratings

    Annotations

    N/A
    0 Ratings
    7.8
    78%
    91 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    8.2
    82%
    113 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.4
    84%
    231 Ratings

    Attribute Ratings

    • GoTo Resolve is rated higher in 1 area: Likelihood to Recommend
    • TeamViewer is rated higher in 6 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating

    Likelihood to Recommend

    9.7

    GoTo Resolve

    97%
    36 Ratings
    8.2

    TeamViewer

    82%
    340 Ratings

    Likelihood to Renew

    8.0

    GoTo Resolve

    80%
    7 Ratings
    9.0

    TeamViewer

    90%
    60 Ratings

    Usability

    8.4

    GoTo Resolve

    84%
    17 Ratings
    9.1

    TeamViewer

    91%
    58 Ratings

    Availability

    8.9

    GoTo Resolve

    89%
    4 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Performance

    9.0

    GoTo Resolve

    90%
    2 Ratings
    9.6

    TeamViewer

    96%
    6 Ratings

    Support Rating

    8.0

    GoTo Resolve

    80%
    8 Ratings
    8.3

    TeamViewer

    83%
    70 Ratings

    In-Person Training

    GoTo Resolve

    N/A
    0 Ratings
    5.0

    TeamViewer

    50%
    1 Rating

    Online Training

    GoTo Resolve

    N/A
    0 Ratings
    6.0

    TeamViewer

    60%
    3 Ratings

    Implementation Rating

    8.0

    GoTo Resolve

    80%
    8 Ratings
    10.0

    TeamViewer

    100%
    14 Ratings

    Configurability

    GoTo Resolve

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    3 Ratings

    Ease of integration

    GoTo Resolve

    N/A
    0 Ratings
    6.9

    TeamViewer

    69%
    3 Ratings

    Product Scalability

    GoTo Resolve

    N/A
    0 Ratings
    9.6

    TeamViewer

    96%
    4 Ratings

    Vendor post-sale

    GoTo Resolve

    N/A
    0 Ratings
    6.4

    TeamViewer

    64%
    4 Ratings

    Vendor pre-sale

    GoTo Resolve

    N/A
    0 Ratings
    7.9

    TeamViewer

    79%
    4 Ratings

    Likelihood to Recommend

    GoTo (formerly LogMeIn)

    Our company has about 200 employees, and our student body has about 1200 members. The GoTo Resolve platform, allows our team of techs to be able to respond and resolve all user problems in a much faster and efficient way. The GoTo Resolve software, is very easy to adjust to and learn. This makes it out go to software for providing remote assistance. We initially got GoTo Assist during the pandemic, to be quite honest I am not sure how we would have managed without its resilience and platform. Our customers have given us positive feedback and have mentioned that the software makes things easy on them, and that is another reason why I choose to continue to use this software
    Read full review

    TeamViewer

    I would definitely recommend TeamViewer to my colleagues as it's a kind of tool that I have been using for decades and it always does the job well. The added options are a cherry on top. Group voice and screen sharing and control is not supported. So definitely it doesn't work in this case.
    Read full review

    Pros

    GoTo (formerly LogMeIn)

    • I find working with non technical users and getting them to a point of allowing access to their PC's is done in a way that is straight forward.
    • The aforementioned process has a step-by-step guild that shows the GoTo Resolve team member on your team where the user is in the process so you can move them along instead of just providing guesstimates to where they might be in the process.
    Read full review

    TeamViewer

    • Un-attended Remote Access control
    • Quick support to remote in to an end-users device by running the app without installing any software or requiring administrator rights
    • Push Windows and Third-Party updates (depends on the version that you buy)
    • Works on Windows, Apple, Mobile, and Tablets (depends on the version that you buy)
    Read full review

    Cons

    GoTo (formerly LogMeIn)

    • We didn't use it with mobile devices too often but whenever we did it felt a little wonky. It wasn't bad but just not as good or smooth as the experience of using it on PCs.
    • Some minor issues with admin privileges when launching the app. Again, nothing that came up too often but it was there occasionally.
    Read full review

    TeamViewer

    • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
    • TeamViewer is slow to make the initial connection.
    • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
    Read full review

    Pricing Details

    GoTo Resolve

    Starting Price

    $55 per agent/per month

    Editions & Modules

    GoTo Resolve editions and modules pricing
    EditionModules
    GoTo Resolve Basic551

    Footnotes

    1. per agent/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    TeamViewer

    Starting Price

    $6.95 per month (billed annually)

    Editions & Modules

    TeamViewer editions and modules pricing
    EditionModules
    Business$34.901
    Premium$102.902
    Corporate$206.903
    Remote Access$6.954

    Footnotes

    1. per month (billed annually) 1 Licensed User
    2. per month (billed annually) 15 Licensed Users
    3. per month (billed annually) 30 Licensed Users
    4. per month (billed annually) 1 Licensed User

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    GoTo (formerly LogMeIn)

    To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing.
    Read full review

    TeamViewer

    TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
    Read full review

    Usability

    GoTo (formerly LogMeIn)

    Having recently switched over from GoToAssist, the interface seems mostly congruent with the older software. There is still a bit of a learning curve to figure out what's what. There's not a lot to have to figure out, and the main function is to simply manipulate someone else's machine. This does that just fine, so anything that may be an issue might just be for someone who needs more out of this than I do.
    Read full review

    TeamViewer

    Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
    Read full review

    Reliability and Availability

    GoTo (formerly LogMeIn)

    Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
    Read full review

    TeamViewer

    No single outage till now.
    Read full review

    Performance

    GoTo (formerly LogMeIn)

    If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
    Read full review

    TeamViewer

    Steady connection and easy quick connect and disconnect
    Read full review

    Support Rating

    GoTo (formerly LogMeIn)

    The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
    Read full review

    TeamViewer

    I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
    Read full review

    Online Training

    GoTo (formerly LogMeIn)

    No answers on this topic

    TeamViewer

    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review

    Implementation Rating

    GoTo (formerly LogMeIn)

    GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
    Read full review

    TeamViewer

    Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
    Read full review

    Alternatives Considered

    GoTo (formerly LogMeIn)

    I use only paid subscriptions. I like GoToAssist for customer support/training/troubleshooting - it is quick to connect / disconnect. It is easy for customers and they appreciate the security of knowing that there is no outside access after we disconnect - win/win. I also use LogMeIn Pro for customers where I need direct access anytime and need the ability to print because GTA does not have any print functionality.
    Read full review

    TeamViewer

    TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
    Read full review

    Scalability

    GoTo (formerly LogMeIn)

    No answers on this topic

    TeamViewer

    I've rarely had problems with the product.
    Read full review

    Return on Investment

    GoTo (formerly LogMeIn)

    • We average around 2000 hours annually between 3 techs managing remote systems. We would have spent triple that time in travel and time on a site doing the same work. It cut our hard cost to support remote systems by nearly 70%.
    Read full review

    TeamViewer

    • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
    • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
    • It is also recommended for system administrators who cover several offices with a small number.
    Read full review

    Screenshots

    Add comparison