BenchmarkONE (formerly Hatchbuck) vs Thryv | TrustRadius

What users are saying about

Score 6.1 out of 10

Based on 50 reviews and ratings

Score 9 out of 10

Based on 3 reviews and ratings

Feature Rating Comparison

BenchmarkONE (formerly Hatchbuck)

Thryv

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

BenchmarkONE (formerly Hatchbuck)

Thryv

Lead nurturing

Lead scoring and grading

Data quality management

Automated sales alerts and tasks

BenchmarkONE (formerly Hatchbuck)

Thryv

Calendaring

Event/webinar marketing

BenchmarkONE (formerly Hatchbuck)

Thryv

Social sharing and campaigns

Social profile integration

BenchmarkONE (formerly Hatchbuck)

Thryv

Dashboards

Standard reports

Custom reports

BenchmarkONE (formerly Hatchbuck)

Thryv

API

Role-based workflow & approvals

Customizability

Integration with Salesforce.com

Integration with Microsoft Dynamics CRM

Integration with SugarCRM

Pros

The product is simple to use but can be as complex as you would like it to be.
Customer service and support are great. Always responsive and quick to find a solution.
The email templates and instructional videos have been helpful.
They definitely understand marketing and have created a simple system to support content delivery.

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Owner Principal

Strategic Initiative ConsultingManagement Consulting, 1-10 employees

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Website design
Mailing list subscribers

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Cons

They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
The onboarding process was a bit bumpy and took much longer than expected.

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Donald G. Purdy, M.A.

Director, School of Business' Weekend MBA Program

University at AlbanyEducation Management, 1-10 employees

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Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
The Platform is too complex and is only for small business owners.
We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

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Likelihood to Renew

BenchmarkONE (formerly Hatchbuck) 8.7

Based on 23 answers

In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available.As a partner we are looking to grow with Hacthbuck into the future.

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Rob Rohena, DIR Incorporated

CEO

DIR IncorporatedMarketing and Advertising, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

BenchmarkONE (formerly Hatchbuck) 8.2

Based on 4 answers

Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.

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Rob Rohena, DIR Incorporated

CEO

DIR IncorporatedMarketing and Advertising, 11-50 employees

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Thryv 9.0

Based on 1 answer

No answer on this topic is available.

Reliability and Availability

BenchmarkONE (formerly Hatchbuck) 8.5

Based on 8 answers

There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!

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Donald G. Purdy, M.A.

Director, School of Business' Weekend MBA Program

University at AlbanyEducation Management, 1-10 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

BenchmarkONE (formerly Hatchbuck) 9.1

Based on 6 answers

I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.

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Rob Rohena, DIR Incorporated

CEO

DIR IncorporatedMarketing and Advertising, 11-50 employees

View all 6 answers on this topic

Thryv 8.4

Based on 3 answers

Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

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Implementation Rating

BenchmarkONE (formerly Hatchbuck) 8.2

Based on 6 answers

Overall very satisfied. More sample please.

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Owner

All Jersey StudiosPhotography, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently

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Senior Director Corporate Sponsorship

ACP ProductionsEvents Services, 11-50 employees

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Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.

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Donna-sue Carpenter

SMS Routing Manager

TelintelTelecommunications, 51-200 employees

View all 2 answers on this topic

Return on Investment

It saved us time, as we were able to centralize our marketing and sales efforts
It helped close more sales, through nurturing funnels
Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information

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Verified User

C-Level Executive in Marketing

Marketing and Advertising Company, 11-50 employees

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We have grown our mailing list substantially.

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Verified User

Employee in Social Media

Marketing & Advertising Company, 11-50 employees

View all 2 answers on this topic

Screenshots

See All (5) BenchmarkONE (formerly Hatchbuck) Screenshots

See All (5) Thryv Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

BenchmarkONE (formerly Hatchbuck) Editions & Modules

Edition

Core	$79¹
Pro	$139¹
Enterprise	$199¹

per month

Additional Pricing Details

Listed prices reflect monthly cost for semi-annual billing. Monthly pricing information is available at hatchbuck.com/pricing.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Thryv Editions & Modules

—

Additional Pricing Details

—

Rating Summary

BenchmarkONE (formerly Hatchbuck)

Thryv

BenchmarkONE (formerly Hatchbuck)

Thryv

BenchmarkONE (formerly Hatchbuck)

Thryv

BenchmarkONE (formerly Hatchbuck)

Thryv

BenchmarkONE (formerly Hatchbuck)

Thryv

BenchmarkONE (formerly Hatchbuck)

Thryv

BenchmarkONE (formerly Hatchbuck)

Thryv

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