Helpman vs. Oracle Fusion Service
Helpman vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
Helpman | Oracle Fusion Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Unlimited free trial as long as the knowledge base is not published. | — | ||||||||||||||
More Pricing Information |
Helpman | Oracle Fusion Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpman | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpman | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.0 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.6 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Helpman | Oracle Fusion Service | |
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Likelihood to Recommend | Helpman No answers on this topic | Oracle |
Pros | Helpman No answers on this topic | Oracle |
Cons | Helpman No answers on this topic | Oracle |
Likelihood to Renew | Helpman No answers on this topic | Oracle |
Usability | Helpman No answers on this topic | Oracle |
Reliability and Availability | Helpman No answers on this topic | Oracle |
Performance | Helpman No answers on this topic | Oracle |
Support Rating | Helpman No answers on this topic | Oracle |
In-Person Training | Helpman No answers on this topic | Oracle |
Implementation Rating | Helpman No answers on this topic | Oracle |
Alternatives Considered | Helpman No answers on this topic | Oracle |
Scalability | Helpman No answers on this topic | Oracle |
Return on Investment | Helpman No answers on this topic | Oracle |
ScreenShots | Helpman Screenshots | Oracle Fusion Service Screenshots |