Top Rated
105 Ratings
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Score 8.2 out of 100
49 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

HID DigitalPersona (formerly Crossmatch)

While the core of the product works very well, I would not purchase this solution again nor recommend it to other companies. Before being acquired they were a "startup" mode company building a competitively priced product but they were not able to capitalize on that. The solution was full of great features but management and implementation are poor. The solution is buggy, bulky, and not enterprise friendly, particularly for healthcare or other 24/7 operations that cannot afford downtime or management complications. The nail in the coffin is lack of support since the acquisition. Reaching support is a major challenge, and internal communication issues as well as system issues make it feel non-existent. I personally was completely unable to reach support for assistance the last time we had a problem, and our company has begun plans to migration away from the solution.
Anonymous | TrustRadius Reviewer

OneLogin

OneLogin is very convenient. Users can register their own iPhone or Android to act as their authorization device, meaning they will likely always have access to the OneLogin security code. The OneLogin application then allows the users to hit a button instead of inputting the security code to validate their two-factor authorization. OneLogin is great for businesses who need to enforce secure access into their various systems and tools. By consolidating the security into a single login with security device two-factor authorization, it makes it safe and easy to manage.
Kaleb-John Loo | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

HID DigitalPersona (formerly Crossmatch)
OneLogin
8.7
ID-Management Access Control
HID DigitalPersona (formerly Crossmatch)
OneLogin
8.8
ID Management Single-Sign On (SSO)
HID DigitalPersona (formerly Crossmatch)
OneLogin
9.6
Multi-Factor Authentication
HID DigitalPersona (formerly Crossmatch)
OneLogin
9.7
Password Management
HID DigitalPersona (formerly Crossmatch)
OneLogin
8.7
Account Provisioning and De-provisioning
HID DigitalPersona (formerly Crossmatch)
OneLogin
8.8
ID Management Workflow Automation
HID DigitalPersona (formerly Crossmatch)
OneLogin
7.2
ID Risk Management
HID DigitalPersona (formerly Crossmatch)
OneLogin
8.1

Pros

HID DigitalPersona (formerly Crossmatch)

  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
Owen Heuston | TrustRadius Reviewer

OneLogin

  • Connects with a lot of different vendors, tools, and sites. It is also customizable to where you can add almost any site you are logging into. This makes it especially useful for team members who may use a tool that other team members within the company do not use.
  • It works. I've used a few keychain apps that work for a little while, or never work, and this app works 99.99% of the time. Only on one experience have I experienced issue access sites and that was due to user error.
  • It's easy to update passwords and usernames within the app. It allows password resets to be an easy process and lowers the time in updating items everywhere.
Anonymous | TrustRadius Reviewer

Cons

HID DigitalPersona (formerly Crossmatch)

  • Easy for readers to get irredeemably dirty & need replacing.
  • Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
  • Group policy set-up was a little confusing.
Anonymous | TrustRadius Reviewer

OneLogin

  • Lack of administrative APIs for creating or setting up new connectors: This prevents the automated integration to federations and requires manual setup rather than discovery-based automated setup.
  • Customization of the interface: The potential configuration of the interface are still limited at the moment (logo, primary and secondary colors, background). This prevents the usage of the platform as a communication medium or to organize the space in a more standard fashion (for our institution)
  • There are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning actions not being completed
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.8
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

OneLogin

No score
No answers yet
No answers on this topic

Usability

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

OneLogin

OneLogin 10.0
Based on 1 answer
OneLogin is very easy to use. The most complicated part is the user setup and even that is not difficult. After everything is working, using it day to day is trivial. All you have to do is have the application ready on your phone and you can use a single set of login credentials to access all of your tools securely.
Kaleb-John Loo | TrustRadius Reviewer

Support Rating

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

OneLogin

OneLogin 8.0
Based on 8 answers
There has never been an issue where I have needed to use the OneLogin support so it would be unfair to rate them anything other than a 10 on their ability to provide support. Like I said its a very basic platform that we use it for with no issues.
Christopher Frometa | TrustRadius Reviewer

Implementation Rating

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

OneLogin

No score
No answers yet
No answers on this topic

Alternatives Considered

HID DigitalPersona (formerly Crossmatch)

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

OneLogin

OneLogin was a better value than Ping and Okta, and it was more feature-rich than HelloID. The other products are fine, but OneLogin was the perfect balance of value and functionality for our organization.
Matthew Irvine | TrustRadius Reviewer

Return on Investment

HID DigitalPersona (formerly Crossmatch)

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

OneLogin

  • The one big benefit would be time-saving. It is a very convenient platform.
  • The access outside of the office also allows me to work at home or in my spare time for additional business that needs to be taken care of.
Anonymous | TrustRadius Reviewer

Pricing Details

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

HID DigitalPersona (formerly Crossmatch) Editions & Modules

Edition
HID DigitalPersona3.751
  1. per user per month
Additional Pricing Details

OneLogin

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OneLogin Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HID DigitalPersona (formerly Crossmatch)
7.9
OneLogin
8.7

Likelihood to Renew

HID DigitalPersona (formerly Crossmatch)
9.8
OneLogin

Usability

HID DigitalPersona (formerly Crossmatch)
9.0
OneLogin
10.0

Support Rating

HID DigitalPersona (formerly Crossmatch)
9.0
OneLogin
8.0

Implementation Rating

HID DigitalPersona (formerly Crossmatch)
9.0
OneLogin

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