What users are saying about
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Higher Logic

Higher Logic works very well for our business purposes. We can very easily create new communities when we need to (and this is often!). Our association isn't as concerned with driving engagement, but the tools Higher Logic provides allows us to take a closer look at the engagement level of our committee members when needed
Victoria Holmen | TrustRadius Reviewer

Jive-x (Discontinued)

Jive-x is great for external communities for support deflection or customer communication and document sharing/editing. If you spend the money on the available add-ons and integrations, you could use it for customer education/learning. It's less appropriate for use as a revenue -generating tool or a lead-generating platform.
Anonymous | TrustRadius Reviewer

Pros

Higher Logic

  • Higher Logic product managers are probably some of the best in the industry. They know their products and aren't pushy in trying to sell them to you. Don't get me wrong, they do try to sell you a product, but they understand that not everyone who is tasked with learning more is also a decision maker. That doesn't stop them from being professional and thorough in their demonstrations or explanation of fees.
  • Their technical support is top notch. Not only do they work to resolve issues, they also work with you to help you with non-issues. Our initial redesign was done by an agency that worked with HL directly to set up the new site. When I was tasked with a mini-redesign this year, HL technical support offered me a lot of insight on how to best do this using just my skills and HL.
  • They offer training on their platforms to ensure your success as an administrator. There is no cost and you can either go to their onsite two days "boot camp" or you can access a plethora of training videos and webinars through their online users' community.
Theresa Grier | TrustRadius Reviewer

Jive-x (Discontinued)

  • I write these from the perspective of the Community Manager - You can choose your level of moderation on Jive to match the policies of your organisation. From full on content pre-moderation to to completely reactive moderation, you can take your pick. We chose the latter end of the spectrum, trust your colleagues to be professional and you will be rewarded with professional content.
  • The ability for users to set up their own groups very easily with out the need to revert to developers is great as this allows individuality. This allows for organic growth with out impact on the budgets of departments and teams to get their work done on Jive. The option is always there to get 'someone in to fancy it up a bit' however you will find that your own people will develop those skills themselves. Your users will also learn from each other and you should actively encourage stealing of best practice from across your organisation.
  • The knowledge repository or Question and Answer features are the most value-adding for me. Having searchable history that allows your to get answers quickly so the next question can be asked is the reason why you should have a collaboration platform in the first place, Jive makes that easy.
  • Single Sign On has been a excellent addition for us, if Jive does not make your colleagues lives easier then they won't use it.
  • You can customize and brand Jive to reflect your company identity.
Bob Crozier | TrustRadius Reviewer

Cons

Higher Logic

  • Reporting is copious but you cannot build your own reports so you may have lots of information in several different reports and have to pick and choose across several to combine manually. Exporting functionality is there but there are some reports that are only a screen shot and you cannot export them.
Michelle Bovee Martin | TrustRadius Reviewer

Jive-x (Discontinued)

  • No QA environment. It's cloud-based so you need to purchase another instance to set up a QA environment.
  • The gamification system is not as user intuitive as you'd expect. The admin spends more time setting up opportunities than they should need to.
  • Jive-x was bought out by three different companies in the last 2 years. There is an uncertainty of how long it will be supported and updated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Higher Logic

Higher Logic 10.0
Based on 1 answer
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
Anonymous | TrustRadius Reviewer

Jive-x (Discontinued)

Jive-x (Discontinued) 8.0
Based on 1 answer
For a large company the cost can quickly escalate so this must taken into account when renewing. For me, the decision to review will be taken with upgrading to the cloud version in mind as well. My power users love Jive for it versatility but it is important to note that you must be prepared to constantly train and coach the non-power users
Bob Crozier | TrustRadius Reviewer

Usability

Higher Logic

Higher Logic 10.0
Based on 1 answer
It is a very easy, intuitive system to use. Both as an internal administrator and also as an external user.
Anonymous | TrustRadius Reviewer

Jive-x (Discontinued)

Jive-x (Discontinued) 10.0
Based on 2 answers
The end user should be able to find what they need. They don't even need to be logged in to search for content.
Anonymous | TrustRadius Reviewer

Performance

Higher Logic

No score
No answers yet
No answers on this topic

Jive-x (Discontinued)

Jive-x (Discontinued) 9.0
Based on 1 answer
It works wonders. My only gripe would be that there are some customizations you can't make without hiring a vendor with coding experience to implement them.
Anonymous | TrustRadius Reviewer

Support

Higher Logic

Higher Logic 2.0
Based on 1 answer
Higher Logic's support is sub-par at best. It can be difficult to get in contact with anyone from the support team, and when you do, it seems as if they don't want to talk to you and don't even have the answers to your questions. Within the past few months, we've contacted them twice and both times have been very disappointing. The first time was to let them know there was an inconsistency between the analytics report and the heat map. They basically said that they already knew about the problem but didn't have any set plans to fix it because they were working on other "more important" things. The second time was for a conference call to go over some additional features that we wanted to implement. And the lady we spoke with seemed very disgusted to have to speak with us and then rushed us off the phone because she had another call.
Jenna Carpentier | TrustRadius Reviewer

Jive-x (Discontinued)

Jive-x (Discontinued) 9.0
Based on 1 answer
The support has been fantastic when we have been trying to code our own apps. Jive have went above and beyond what was required to help us out. Bugs fixes are generally very good and they are upfront when they are unable to help or a 'problem' is actually in need of Professional Services
Bob Crozier | TrustRadius Reviewer

Alternatives Considered

Higher Logic

Higher Logic allowed for flexibility without compromising structure. It enables us to create communities and to use community content and data across a number of systems while giving us the flexibility to manage communities without the need for express oversight from our IT team. It also gives us tools that go beyond online discussions to include online mentorship and advocacy programs that feed into our online community.
Luke Zimmer | TrustRadius Reviewer

Jive-x (Discontinued)

For the money, it just happens to fit best with our original use case. Now that it's been sold to Aurea, which essentially halted any support or dev for the product before selling it off to Lithium, we will have to eventually move off of it (this assumes Lithium won't hire devs for code they didn't build, and that's not a bad assumption). So, while I recommend it, it's with the caveat that it's been sold and will be evolving in the near future.
Anonymous | TrustRadius Reviewer

Return on Investment

Higher Logic

  • Understanding preferences-- Higher Logic helps us tap in to how our members want to hear from us.
  • Data collection-- Since we started using Higher Logic the amount of data we get from our members has increased greatly.
  • Consolidation of tools-- Higher Logic replaced 2 or 3 additional SAAS options being utilized by us. This helped save money!
Brandon Wells, MPA | TrustRadius Reviewer

Jive-x (Discontinued)

  • Hard to quantify the results...but I also left the company before we had built a mature instance of Jive in-house so the final results/impact were yet to be fully realized and measured.
  • The use of Jive brought together multiple-departments for the first time in our 50+ year old company to truly build an "end-to-end" approach to our marketing/sales/fulfillment/customer service engine. It was truly phenomenal to watch how the internal life-cycle of a prospect-turned-customer literally transformed and unified our inter-departmental teams through the use of Jive Engage.
Corey Willix | TrustRadius Reviewer

Screenshots

Pricing Details

Higher Logic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Jive-x (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison