Homecare Homebase is home health agency and hospice software designed to help businesses streamline scheduling, routing and patient notes, intake, approvals, billing and payment from one portal.
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WellSky Home Health
Score 7.6 out of 10
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WellSky (formed from the merger of Kinnser Software and Mediware) offers WellSky Home Health (formerly Kinnser Agency Manager), a home health agency management software emphasizing operations automation (e.g. scheduling, intake and electronic visit verification, etc.)
It works well on an outpatient basis, and for services such as hospice, home PT/OT, and home wound care. It does not work on an inpatient basis and does not work well with patients who have limited ability to communicate or to stay awake, as the assessments have too much redundant information. A healthcare worker can really overstay their welcome in a patient's home while filling out all the required fields, and that can really annoy the patient and family. Families do notice when we spend more time with the technology rather than the patient.
I think Kinnser Home Health is wonderful for all small, medium and large size agencies because you can't get any better from an employee perspective, and that is paramount to home health. I also love that you can go between Home Health and Hospice if you have both divisions in one system easily (a toggle button at the top of the screen). I think the financial management system is challenging when you are a large agency, but I still don't think there is anything better on the market, and I would highly recommend it to anyone
Assessment of patients takes just too long and there are just too many fields to be populated.
There are different ways to navigate, to arrive at the same information of interest. One has to spend time familiarizing oneself with different options. And in the end, you may not use half of what you learned.
The calendar does not show holidays. One can mistakenly schedule appointments and then you have to call, apologize, and cancel. It would be nice if the holidays were shown, just like on the phone calendars.
The one thing that I feel the home health software could improve is its billing manager. While it submits the claims easily, if there are rejections, or problems, you have to work those through a different software (we use Ability EASE), or through DDE. They have come out with an Billing Manager 2.0 that one can upgrade to, but it has glitches as well, and so I feel that a new version still needs to be released soon. Its accounting is never exact, due to ADRs, and RAPs that have to be cancelled, but then eventually pay; scenarios that are uncommon but do happen. Therefore, I have to reconcile separately, which can be time consuming. Posting insurance payments can be tricky as well with unusual scenarios as well, such as Medicare Secondary Payments. They continue to make improvements, and I'm waiting for thebilling manager to improve. That being said, it is still much better than other softwares I have worked in.
I wish you could not delete a Face to Face and then bill -- there should be a block of some kind that prevents this from happening. The software won't let you bill without a Face to Face being completed, but then if it gets deleted (by accident) it doesn't let anyone know.
It's very good. For complex upgrades that I request, they don't obviously get to them immediately, but for all technical issues or training issues they are 100% on target
Our team has used Health Care First, Home Care Home Base, McKesson, and proprietary software, none of which have been able to compare to the benefits of Kinnser. Kinnser is the leader among them all. HealthCare First was terrible for multiple reasons, the most critical being user frustration in the field, and the back-office. It only worked on Internet Explorer, and certain settings had to be modified in order for it to work. Even when everything was done correctly, it still gave our field staff and office staff problems daily. It was cumbersome to schedule, and difficult to manage patients in the software. Even entering an order was complicated. Compared to Home Care Home Base, again, Kinnser is so much easier to use in the field, and in the office. I selected Kinnser for my employees to have something easy to chart in, but have been so happy with all the multiple additional benefits from having the leader in the industry as my software company
So far our billing and revenue has increased compared to the prior 3 years.
On the other hand, nurses and other staff do make more overtime due to the increased charting time.
The software itself can get costly as each add-on is rather expensive. We have found that just the basic is not enough for our institution. Overall though, it has increased revenue as it allows correct billing which is needed for the insurers.
