HouseCall Pro vs. WorkWave PestPac

[HouseCall Pro] would be great for service techs and smaller companies but is tough for companies that do multiple types of jobs, [do] not sync well with QBO for us, and creates an accounting mess. Also does not do job costing so hard to actually keep track of jobs

Incentivized

If all of your data is entered 100% correctly (per WorkWave PestPac standards) and you only need basic functionality, then WorkWave PestPac is great. The more functionality you need, the more they charge (EVERY module is an additional per-user cost, which can get very expensive very quickly). If you are bringing your data from another system, then be prepared to have heartburn (or hire someone to go through and fix all the data). If data is not 100% accurate, then many features don't work as smoothly as you'd like.

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• Easy to search for a customer by many different data points
• Has a lot of customization features, such as naming service types and preset notes

Incentivized

• Job costing
• QBO integration
• Reporting

Incentivized

• Not very user friendly
• Reports are difficult to create and figure out
• Not easy to find the correct place to go for things such as settings or data points

Incentivized

Much easier to use.

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized

• WorkWave PestPac has certainly improved our time management by getting us off of paper scheduling. It allows us to map and easily move appointments which makes our techs more efficient
• Having all documentation stored digitally and be locked to the correct account helps us stay compliant

Incentivized