EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Actually I'd like to give it a 8.5 scale which was not available. The main reason for not giving higher rates is due to the rigid formatting and requirement of queries and reporting, kind of old school. If this is solved or substantially improved, this tool will receive near perfect score.
Oracle Access Management allows superior session management capabilities. It can maintain and terminate session states using access engine and endpoint cookies or security tokens.
It allows for automated single sign-on as well as protocol translation.
The suite allows for real-time fraud detection and prevention capabilities. This is especially useful where our applications are accessed by tens of thousands of users simultaneously.
The product could be improved by simplifying changing the master password. That is, if you change a password in one place, it would be good to automate changing the password for all the gateways so that change is less complicated.
It should be more Customizable for Customer Specific needs.
Oracle Access Management connects well with Oracle Database but doesn't work smoothly with Microsoft AD.
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Usability with this platform is pretty good after you get a handle of things. I must say for new users it can take some time for training and adoption. This however is not just limited to Oracle products but most major ERP. Once you get past the initial training period all should be well from there.
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
Both are great products. From a technical point of view Oracle Access Management implementation is relatively simple due to the possibility to adjust the functionality and appearance of the system to the customer's needs. SAP is a robust product but not user friendly and more expensive. Overall cost and product functionality was what drove us to implement Oracle Access Management.
Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.
