TrustRadius

i-doit vs. CONTROL powered by OTRS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
i-doit
Score 9.0 out of 10
N/A
i-doit is an open source IT documentation and configuration management database (CMDB).N/A
CONTROL powered by OTRS
Score 0.0 out of 10
N/A
CONTROL powered by OTRS offers a tool to fully meet ISO/IEC 27001 requirements. CONTROL relies on the functionalities of OTRS and was specially developed to operate as an ISMS that complies with ISO/IEC 27001 specifications. This product offers a ready-to-use solution to implement an ISMS.N/A
Pricing
i-doitCONTROL powered by OTRS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
i-doitCONTROL powered by OTRS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
i-doitCONTROL powered by OTRS
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
i-doitCONTROL powered by OTRS
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
i-doitCONTROL powered by OTRS
Likelihood to Recommend
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
i-doitCONTROL powered by OTRS
Likelihood to Recommend
Open Source
Network documentation at its best. It helps in technical documentation. Very efficient in documenting all the assets in your network and importing data from CSV files. Gives you a detailed graphical overview of the entire IT Infrastructure. Helps to manage all components including the desktop, printer, and mobile. Handles everything including the hardware, software, and networks.
Kamal Nogi | TrustRadius Reviewer
Kamal Nogi
Senior Project Manager
Read full review
OTRS Group
No answers on this topic
Pros
Open Source
  • Asset management
  • Intuitive
  • Reliable
MK
Mike Kasper
Sr. Systems Engineer
Read full review
OTRS Group
No answers on this topic
Cons
Open Source
  • No disdain In any manner.
  • Has a beautiful UI.
  • Has basic editing functions that enables IT companies to have efficient Infrastructure Management.
Kamal Nogi | TrustRadius Reviewer
Kamal Nogi
Senior Project Manager
Read full review
OTRS Group
No answers on this topic
Alternatives Considered
Open Source
i-doit is way more robust than Lansweeper, and has a cleaner interface.
MK
Mike Kasper
Sr. Systems Engineer
Read full review
OTRS Group
No answers on this topic
Return on Investment
Open Source
  • Lets you run a relationship-based CMDB model for service modeling and visualization.
  • It becomes very easy to weigh the dependency chain between devices, software assignment, and cluster management for easy documentation.
  • Gives quick solutions on how to troubleshoot networks.
Kamal Nogi | TrustRadius Reviewer
Kamal Nogi
Senior Project Manager
Read full review
OTRS Group
No answers on this topic
ScreenShots