IBM B2B Cloud Services vs. Lumen Unified Communications & Collaboration

We have just started to use IBM B2B Cloud Services within our department. We were looking for a cloud-based solution to manage all of our partner's B2B processes within a single interface. We did not want to have to go through the hassle of managing any sort of solution ourselves; thus, we came to the conclusion that a cloud-based solution would work best for our department. So far, we have found that the product has been reliable, and not having to worry about maintenance and patch cycles is always a good thing.

Incentivized

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Incentivized

• Document process management
• Transition services, including planning, design, project management and testing
• Translation, community and visibility service
• Trading partner community support

Incentivized

• MPLS circuits
• Domestic calling plans
• International calling plans

Incentivized

• Can't rely on huge data sets
• Organizations is huge, it's tough to handle
• Limited feature sets

Incentivized

• Cleaner invoices
• Easier access to support

Incentivized

IBM B2B Cloud Services stands out among the competition with its solid performance, wealth of features, and multiple platform compatibility. While it can be more expensive than competitive services, its core components are powerful enough to work with multiple levels of marketing campaigns and outreach efforts. The service works well among different levels of clients and can be utilized better across different viewing devices

Incentivized

We do not use any other products.

Incentivized

• We feel that IBM B2B Cloud Services will drive down our maintenance costs because my group is no longer responsible for patching and maintaining infrastructure.
• High availability of IBM B2B Cloud Services will allow us to have a greater up time with less downtime.
• Having a single platform where all B2B integrations are shown and presented in a single interface will allow us to quickly and effectively manage those integrations and see which ones are really needed. A single view will provide instant visibility into any sort of problems that may arise as well.

Incentivized

• Outstanding uptime
• Good value

Incentivized