IBM watsonx Assistant vs. Inbenta Chatbots
IBM watsonx Assistant vs. Inbenta Chatbots
Product | Rating | Most Used By | Product Summary | Starting Price |
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IBM watsonx Assistant | N/A | IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website. | $0 per month | |
Inbenta Chatbots | Enterprise companies (1,001+ employees) | According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance. | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | ||||||||||||||
More Pricing Information |
IBM watsonx Assistant | Inbenta Chatbots | |
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Top Pros | ||
Top Cons |
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IBM watsonx Assistant | Inbenta Chatbots | |
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Small Businesses | ManyChat Score 7.9 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Zoom Contact Center Score 9.2 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IBM watsonx Assistant | Inbenta Chatbots | |
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Likelihood to Recommend | 9.1 (86 ratings) | 9.5 (2 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 8.7 (73 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (9 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Online Training | 9.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (2 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Professional Services | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
IBM watsonx Assistant | Inbenta Chatbots | |
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Likelihood to Recommend | IBM | Inbenta Technologies Inc. |
Pros | IBM | Inbenta Technologies Inc. |
Cons | IBM | Inbenta Technologies Inc. |
Likelihood to Renew | IBM | Inbenta Technologies Inc. No answers on this topic |
Usability | IBM | Inbenta Technologies Inc. No answers on this topic |
Performance | IBM | Inbenta Technologies Inc. No answers on this topic |
Support Rating | IBM | Inbenta Technologies Inc. No answers on this topic |
Online Training | IBM | Inbenta Technologies Inc. No answers on this topic |
Implementation Rating | IBM | Inbenta Technologies Inc. No answers on this topic |
Alternatives Considered | IBM | Inbenta Technologies Inc. |
Contract Terms and Pricing Model | IBM | Inbenta Technologies Inc. No answers on this topic |
Scalability | IBM | Inbenta Technologies Inc. No answers on this topic |
Return on Investment | IBM | Inbenta Technologies Inc. |
ScreenShots | Inbenta Chatbots Screenshots |