IBM watsonx Assistant

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
IBM watsonx Assistant	Score 9.0 out of 10	N/A	IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.	$0 per month

Pricing

Editions & Modules

Lite: $0
per month
Plus: $140
per month
Enterprise: Contact for pricing

Offerings

Pricing Offerings
IBM watsonx Assistant
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

More Pricing Information

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Community Pulse
	IBM watsonx Assistant
Considered Both Products	IBM watsonx Assistant Verified User Executive Chose IBM watsonx Assistant The only reason is that we have been using some other products of IBM, and the trust on their company, so we chose to use IBM Watsonx Assistant, that's it. Helpful? Verified User Analyst Chose IBM watsonx Assistant Watson proved to be better and easier to use than Dialogflow. As for Twilio, we used it as an orchestrator in conjunction with Watson. Incentivized Helpful? Hamzah Iessar Community Associate Chose IBM watsonx Assistant Tidio is very very basic and it is not having adequate NLP understanding let alone be sarcasm in language that is a far far distant thing so that's why it was a no from my end to Tidio.With Chatfuel there was only English language in focus and for our business we needed the … Helpful? DV Derwin Velasquez Container Management Chose IBM watsonx Assistant I mean Einstein is fine and is going into the right direction but it's a bit limited for now. In the future it will be fine. IBM watsonx Assistant is more reliable, more intuitive, more natural and pretty much has what you need. Using Einstein is great in some particular and … Helpful? Verified User Administrator Chose IBM watsonx Assistant IBM watsonx Assistant more simple and IBM support team very Professional Incentivized Helpful? Verified User Employee Chose IBM watsonx Assistant Watsonx Assistant is distinguished by its ability to understand natural language and its ability to adapt and learn over time. This allows for a more natural and personalized interaction with customers, enhancing the user experience. In addition, Watson Assistant offers a wide … Incentivized Helpful? Verified User General Manager Chose IBM watsonx Assistant Those tools are complimenting each other, in my short interaction with this tool, this is like having a gen-AI tool that work for your business with a comprehensive documentation and available technical support to answer your questions. Bear in mind that this solution can be up … Helpful? Verified User Engineer Chose IBM watsonx Assistant IBM watsonx is clearly superior to yellow.ai. Compared to Google Dialogflow is a tight comparison. Helpful? Verified User Strategist Chose IBM watsonx Assistant They are related - coming from the stable of IBM only. IBM Watson assistant specifically suited my pilot project because it was pretty straightforward and intuitive. IBM Watson Studio seemed to me like more of a super set, which could easily have all the features of IBM Watson … Incentivized Helpful? Verified User Project Manager Chose IBM watsonx Assistant IBM Watson Assistant has a competitive cost structure, is easy to integrate with Intercom, and is more scalable as we look to future enhancements such as speech-to-text, document upload/analytics, and natural language processing across multiple languages. IBM technical support / … Incentivized Helpful? Verified User Engineer Chose IBM watsonx Assistant Its a great tool to use it in conversational chatbots, data retrieval virtual agent very easily. It provides results with good accuracy. Development is not a big task, its almost ready enterprise product. Incentivized Helpful? Verified User Consultant Chose IBM watsonx Assistant Mainly the UI of DialogFlow is not at all developer friendly which will definitely move you to IBM Watson [Assistant] which has the clear UI with multiple options arranged in [a] usable manner. Incentivized Helpful? Verified User Consultant Chose IBM watsonx Assistant IBM Watson Assistant is doing great as other tools directly search from the internet and it need to understand all the algorithm to fetch the right answer. Also design of this is very difficult as they need to much of data feed where as IBM's tool can train by itself using both … Incentivized Helpful? Leonardo Biazom Chatbot Developer Chose IBM watsonx Assistant IBM Watson Assistant provides a highly intuitive and user-friendly interface, making it accessible to non-technical users to easily create and deploy conversational agents. Additionally, being a cloud-based platform, it eliminates the need for manual retraining of the bot after … Incentivized Helpful? Verified User Team Lead Chose IBM watsonx Assistant Currently we are using IBM cloud and IBM Watson in our project Incentivized Helpful? Francesco Davidde Support manager Chose IBM watsonx Assistant I always used IBM Watson Assistant. Incentivized Helpful? AB ANIS BIDHANI Lead Data and AI Architect Chose IBM watsonx Assistant I have not yet evaluated other products like IBM Watson Assistant, but I have read that Kore.ai competes well with IBM Watson Assistant for the first place as a market leader, and it has won the first place due to a number of reasons, including a more intuitive and customizable … Incentivized Helpful? SS Sandro Silva IT Consultant Chose IBM watsonx Assistant WA unifies several features of the products presented above, in a way that simplifies the creation of a bot that uses conversational features. Compared to competing products, WA presented more features compatible with my needs, which include variable responses depending on the … Incentivized Helpful? Verified User Engineer Chose IBM watsonx Assistant Microsoft NLP approaches are interesting and powerful, but they don't have an easy way to model the interaction between actions like Watson, and they don't have a powerful way to test your virtual agent while you build them. Salesforce Einstein is a basic platform and doesn't … Incentivized Helpful? Verified User Analyst Chose IBM watsonx Assistant It provides more interactive options for users to engage Incentivized Helpful? Segundo Leon Teacher Chose IBM watsonx Assistant Microsoft's NLP approaches are interesting and powerful, but they don't have an easy way to model the interaction between actions like watsonx, and they don't have a powerful way to test your virtual agents while you build them. Salesforce Einstein is a basic platform and … Incentivized Helpful? Jainal Gosaliya Software Development Engineer Chose IBM watsonx Assistant This part of the review might be not as comprehensive as we haven't done a deep comparison. For our internal use cases, we are already using IBM Watson APIs for speech, text, and image recognition in our products. So it kind of makes sense to continue using the IBM Watson suite … Incentivized Helpful? Shadi Khalifa Adjunct Assistant Professor Chose IBM watsonx Assistant IBM Watson Assistant is way more generic than ManyChat. It delivers more functionality and gives developers that flexibility to do whatever they want, pretty much. It is also way better in terms of natural language understanding and understanding concepts such as time, money, … Incentivized Helpful? Verified User Employee Chose IBM watsonx Assistant My company is currently using Adobe Analytics, as we use a variety of products from the Adobe suite, so it has integrated very well. In comparison, the learning curve was little to non-existent as our experience with trials and training, let alone customer support from Adobe … Helpful?
Top Pros	Pro Easy to use Pro Language processing Pro Natural language processing
Top Cons	Minus Support team Minus Data analytics Minus Need to improve

Best Alternatives
	IBM watsonx Assistant
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Medium-sized Companies	Zoom Contact Center Score 9.2 out of 10
Enterprises	Conversica Score 9.5 out of 10
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User Ratings
	IBM watsonx Assistant
Likelihood to Recommend	9.1 (86 ratings)
Likelihood to Renew	9.0 (6 ratings)
Usability	8.7 (73 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	9.0 (9 ratings)
In-Person Training	9.1 (1 ratings)
Online Training	9.0 (2 ratings)
Implementation Rating	9.0 (2 ratings)
Configurability	9.1 (1 ratings)
Contract Terms and Pricing Model	9.1 (1 ratings)
Ease of integration	9.1 (1 ratings)
Product Scalability	9.1 (1 ratings)
Professional Services	9.1 (1 ratings)
Vendor post-sale	9.1 (1 ratings)
Vendor pre-sale	9.1 (1 ratings)

User Testimonials
	IBM watsonx Assistant
Likelihood to Recommend	IBM In scenarios requiring highly specialized technical support, where deep domain expertise is necessary, a virtual assistant may lack the specific knowledge needed to address complex technical issues, It's important to note that the effectiveness of virtual assistants depends on factors such as the quality of training data, customization, and ongoing improvement efforts. Incentivized Verified User Anonymous Read full review
Pros	IBM Provides fast and accurate responses to our customers. Learns and adapts, continually improving its responses and recommendations as it interacts with customers. Integrates seamlessly with our internal systems and databases. We can customize and adjust the virtual assistant's responses and recommendations to suit our customers' specific needs. It provides valuable information about our customers' needs and preferences. Incentivized Verified User Anonymous Read full review
Cons	IBM Watson Assistant requires some improvement in the way it deals with multimedia content when displayed on the assistant. As of now, IBM Watson Assistant has issues displaying technical diagrams on a small chat window. This is definitely something that needs some improvement. It is sometimes hard and time-consuming to create some advanced actions while creating the virtual assistant so I suggest that the IBM Watson Assistant development team would work on creating sample templates for some simple to advanced actions according to industry to help kick-start the process of creating the initial virtual assistant. IBM Watson Assistant is great, but it is not magic on its own; it requires more extensions which, in my opinion, are very limited to a few possibilities. Enhancing the extensions with other products, including open-source solutions, ought to be a priority for the Watson Assistant development team. Incentivized AB ANIS BIDHANI Lead Data and AI Architect Read full review
Likelihood to Renew	IBM Currently we are using to develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. Incentivized Verified User Anonymous Read full review
Usability	IBM IBM Watson assistant has come a long way in last few years, and is handling the generative AI chatbot building really well. It is of immense importance to sales strategists like me who are average in coding but have real world cases of lead qualification for sales. IBM Watson is also very intuitively designed with the amazing drag and drop feature. Testing is easy, deployment is pretty straightforward. I could have worked with a little more sales support, but then the whole point of making a conversational AI chatbot is to reduce the sales support intervention - so I guess I will live with that Incentivized Verified User Anonymous Read full review
Performance	IBM To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots. Incentivized Verified User Anonymous Read full review
Support Rating	IBM We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!). Incentivized Verified User Anonymous Read full review
Online Training	IBM Excellent course material. Incentivized Verified User Anonymous Read full review
Implementation Rating	IBM Overall the implementation was simple. Incentivized Verified User Anonymous Read full review
Alternatives Considered	IBM IBM Watson Assistant provides a highly intuitive and user-friendly interface, making it accessible to non-technical users to easily create and deploy conversational agents. Additionally, being a cloud-based platform, it eliminates the need for manual retraining of the bot after each modification, saving time and resources for businesses. This combination of user-friendliness and automation makes watsonx Assistant an ideal choice for building conversational agents at scale. Incentivized Leonardo Biazom Chatbot Developer Read full review
Contract Terms and Pricing Model	IBM To develop chatbots based on client provided flow what kind chatbot required for client either button or free text chatbots. we will decided accordingly flow and develop chatbot using IBM Watson. We will integrated custom components if required which is not present in library. IBM Watson library anyone can easily learn and develop chatbots. Incentivized Verified User Anonymous Read full review
Scalability	IBM Over All good Incentivized Verified User Anonymous Read full review
Return on Investment	IBM Setting up automated tasks has helped my team to have a cut on time leading in a dynamic change and this service has taken it down by 30% Chatbots are a way forward, using this product we receive more queries most of which lead to qualification The data provided based on user interactions is so valuable that now we easily know what the intents are and where we can improve with our pitches Hamzah Iessar Community Associate Read full review
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