Uptime Cloud Monitor vs. Symantec Server Management Suite

From my experience, production availability support is the best scenario. My SREs are working very closely with our NOC team, which is monitoring dashboards and using them to find issues and resolve them very quickly. We also can alert based on the metrics which is very useful to be aware of the issues in real-time.

Incentivized

The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!

Incentivized

• Very simple and easy dashboard
• Configurable dashboard
• Very good statistics reports

Incentivized

• Software deployment through policy
• Engage with customers for feedback
• Understands the future needs of customers

• The tools is not very cheap

Incentivized

• The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!
• There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...

Incentivized

First of all, the most important difference for me is the ease of use, and ease of creating dashboards and metrics. The cloud monitor allowed us to migrate from our in-house system to a cloud-based system. It is not cheap, but compared to alternatives it is not that expensive.

Incentivized

The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.

• Since availability is increased significantly, we are in much better relations with our customers now

Incentivized

• Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.
• Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.
• I've had a lot of help from the SMP Support staff and they're great people and very helpful!

Incentivized