IFS Customer Engagement vs. Odore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IFS Customer Engagement
Score 8.8 out of 10
N/A
IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers.N/A
Odore
Score 0.0 out of 10
N/A
Odore is a customer engagement platform that helps brands build personalised experiences & journeys for their customers across multiple channels. It helps brands understand customer data to action personalised experiences. Odore integrates with the platforms and apps currently in use to bring customer data under one roof. This can then be used in hyper-targeted campaigns using Odore's campaign builder.N/A
Pricing
IFS Customer EngagementOdore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
IFS Customer EngagementOdore
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
IFS Customer EngagementOdore
Small Businesses
Simplify360
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Score 7.8 out of 10
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Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.6 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IFS Customer EngagementOdore
Likelihood to Recommend
8.8
(5 ratings)
-
(0 ratings)
User Testimonials
IFS Customer EngagementOdore
Likelihood to Recommend
IFS
There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. IFS Customer Engagement is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier APIs to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets.
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Odore
No answers on this topic
Pros
IFS
  • Strong Supply Chain Module.
  • Asset Management Process is well addressed.
  • IFS Manufacturing Module.
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Odore
No answers on this topic
Cons
IFS
  • Quick response on emails is sought, chat staff sometimes takes time.
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Odore
No answers on this topic
Alternatives Considered
IFS
IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy.
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Odore
No answers on this topic
Return on Investment
IFS
  • Increased the customer satisfaction.
  • Increased the capacity and the effectiveness of the support agent team.
  • Decreased the time of managing and administrating the call prioritizing.
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Odore
No answers on this topic
ScreenShots

Odore Screenshots

Screenshot of All-in-one digital sampling platformScreenshot of Convert customers into long term brand advocatesScreenshot of Collect reviews, social data and moreScreenshot of Build meaningful relationships through actionable dataScreenshot of Odore