IFS Customer Engagement vs. Pega Customer Decision Hub
IFS Customer Engagement vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IFS Customer Engagement | Pega Customer Decision Hub | |
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IFS Customer Engagement | Pega Customer Decision Hub | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Customer Engagement | Pega Customer Decision Hub | |
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Likelihood to Recommend | 8.8 (5 ratings) | 8.0 (9 ratings) |
IFS Customer Engagement | Pega Customer Decision Hub | |
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Likelihood to Recommend | IFS | Pegasystems |
Pros | IFS | Pegasystems |
Cons | IFS | Pegasystems |
Alternatives Considered | IFS | Pegasystems |
Return on Investment | IFS | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |