inConcert Allegro vs. NICE CXone
inConcert Allegro vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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inConcert Allegro | N/A | inConcert Allegro is a call center software offering from inConcert. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
inConcert Allegro | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
inConcert Allegro | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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inConcert Allegro | NICE CXone | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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inConcert Allegro | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
inConcert Allegro | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
inConcert Allegro | NICE CXone | |
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Likelihood to Recommend | inConcert No answers on this topic | NICE Systems |
Pros | inConcert No answers on this topic | NICE Systems |
Cons | inConcert No answers on this topic | NICE Systems |
Likelihood to Renew | inConcert No answers on this topic | NICE Systems |
Usability | inConcert No answers on this topic | NICE Systems |
Reliability and Availability | inConcert No answers on this topic | NICE Systems |
Performance | inConcert No answers on this topic | NICE Systems |
Support Rating | inConcert No answers on this topic | NICE Systems |
In-Person Training | inConcert No answers on this topic | NICE Systems |
Online Training | inConcert No answers on this topic | NICE Systems |
Implementation Rating | inConcert No answers on this topic | NICE Systems |
Alternatives Considered | inConcert No answers on this topic | NICE Systems |
Scalability | inConcert No answers on this topic | NICE Systems |
Return on Investment | inConcert No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |