Likelihood to Recommend OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Read full review If you're looking to implement the WhatsApp business api for your official number in your product Respond.io is the solution to go because the truth is that there is no easy way and most of the providers will assume that you have developers in order to create your own implementation and many of the other solutions our there are not even close to Respond.io and they are usually expensive. Also, most of the Customer Service software out there will offer you the typical channel but will skip Whatsapp while Respond.io does the opposite (check it out for the free tier if you're not convinced).
Read full review Pros Trans SMS WhatsApp for Business Marketing automation Dashboards Great Customer Success team Read full review Easy integration with WhatsApp business api, you just need a verified number The CRM for WhatsApp is easy to use very friendly and let you make follow-ups to your users They finally implemented the broadcast option where you can schedule broadcast messages to a specific list of users. Read full review Cons OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers. The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients. Read full review You have to be patient with Respond.io since many features are still in development I wish they can make features faster In order to use WhatsApp business api you need a number that is provided by Twilio they also have implemented other number providers but it will be nice that they add more WhatsApp business number providers (since we have a US number instead of a Mexican number) Read full review Likelihood to Renew Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
Read full review Usability Infobip gradually introduces things sometimes which is difficult to implement
Read full review Support Rating - always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
Read full review Implementation Rating A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
Read full review Alternatives Considered As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Read full review When we were implementing WhatsApp business api number in Bussi. We had 2 options the first Zendesk smooch.io and the second one a Twilio WhatsApp number. In the beginning, it seemed that Zendesk smooch.io was the option to go but the conversation was quite slow also the integration was easy but you needed to manage this conversation from zendesk which we were not completely sure about since it's more like a ticketing platform. Fortunately, we were looking and testing solutions until we found Respond.io, and even if they didn't have at the time the broadcast feature they let us know that feature was already in development so we felt that they were building a solution we were looking for so we decided to give them a few months and in those few months they built this feature and is a more dynamic way to answer customers than tickets so we decided to go with them.
Read full review Return on Investment OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution. We are able to provide enterprise level SMS services in a reliable and cost-effective way. Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket. Read full review Most options we saw before Respond.io needed a minimum number of messages, contracts, or costly integrations from the side of the vendor while Respond.io is actually helping you to integrate the product with no extra cost. Our users choose the communication channel they want so before we were losing leads and money because we were not able to attend this channel. It requires a $0 investment to implement or maintain from the side of the developer area so we use our technical resources to develop our main core product not a WhatsApp chat integration feature. Read full review ScreenShots