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5 Ratings
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5 Ratings
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Score 10 out of 100
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Attribute Ratings

    Likelihood to Recommend

    10.0

    InMoment

    100%
    1 Rating

    Verint Experience Management

    N/A
    0 Ratings

    Likelihood to Recommend

    InMoment

    InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
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    Verint

    No answers on this topic

    Pros

    InMoment

    • Houses all of our information in one convenient location that everyone at any time can access
    • Praise and coach our employees on customer service
    • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
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    Verint

    No answers on this topic

    Cons

    InMoment

    • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
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    Verint

    No answers on this topic

    Pricing Details

    InMoment

    Starting Price

    Editions & Modules

    InMoment editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Verint Experience Management

      Starting Price

      Editions & Modules

      Verint Experience Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Return on Investment

        InMoment

        • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
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        Verint

        No answers on this topic

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